STEM Talent Solutions is Hiring an Electromechanical Support Technician Near Cincinnati, OH
Job DescriptionTargeting individuals who are looking to move from hands-on experience to transition to a desk job. Specific Job Functions
Provide technical support for customers and field service technicians, with a particular focus on electronic programming, electrical, and mechanical equipment.
Use all methods of communication (phone, text, e-mail, video conferencing) to resolve technical issues.
Provide responsive support to field service technicians to troubleshoot issues that may arise.
Use technical manuals, CAD drawings, and other resources to troubleshoot mechanical/system problems.
Carefully document technical support activity to identify recurring issues.
Enter all notes into database system.
Desired Qualifications
Technical support experience on electronic and mechanical products with a track record of successful troubleshooting and problem solving.
Customer service experience dealing with electrical/mechanical equipment.
Effective communication skills and dedication to solving problems and serving customers.
Ability to work independently and without direct supervision; self-starter who can think creatively to solve problems.
Company DescriptionWe are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math. We build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client. We are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math. We build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client.