Targeting individuals who are looking to move from hands-on experience to transition to a desk job.

Specific Job Functions

• Provide technical support for customers and field service technicians, with a particular focus on electronic programming, electrical, and mechanical equipment.
• Use all methods of communication (phone, text, e-mail, video conferencing) to resolve technical issues.
• Provide responsive support to field service technicians to troubleshoot issues that may arise.
• Use technical manuals, CAD drawings, and other resources to troubleshoot mechanical/system problems.
• Carefully document technical support activity to identify recurring issues.
• Enter all notes into database system.

Desired Qualifications

• Technical support experience on electronic and mechanical products with a track record of successful troubleshooting and problem solving.
• Customer service experience dealing with electrical/mechanical equipment.
• Effective communication skills and dedication to solving problems and serving customers.
• Ability to work independently and without direct supervision; self-starter who can think creatively to solve problems.