3 Hybrid Work - Need ITSM - Change Manager in Scottsdale AZ Jobs in Scottsdale, AZ
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Hybrid Work - Need ITSM - Change Manager in Scottsdale AZ
$126k-155k (estimate)
Contractor
2 Months Ago
Steneral Consulting is Hiring a Hybrid Work - Need ITSM - Change Manager in Scottsdale AZ Near Scottsdale, AZ
Job Title
ITSM - Change Manager
# of Positions
1
Location
Scottsdale, Arizona
Duration
11 months 1 day(s)
Job DescriptionLocation Type: On-site (at least 2 days per week)
Contract Duration: Thru EOY 2024
Essential Duties And Responsibilities
Work HoursNormal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.
ITSM - Change Manager
# of Positions
1
Location
Scottsdale, Arizona
Duration
11 months 1 day(s)
Job DescriptionLocation Type: On-site (at least 2 days per week)
Contract Duration: Thru EOY 2024
Essential Duties And Responsibilities
- Conduct change management review meeting twice weekly
- Chair daily Operational review of changes
- Publish communication for potential customer impacting changes
- Track past due change tasks
- Ensure changes comply to standards
- Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams.
- Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.
- As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.
- Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product.
- Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
- Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services
- Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met.
- Support, promote and ensure consistent alignment to IT standards, processes, and tools’
- Provide oncall support for change management and rotational for incident management.
- Provide backup support for Release Managment
- This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management.
- Minimum one year experience in Incident Management.
- Minimum one year experience in Release Management.
- Two or more years of knowledge and experience with ServiceNow
- ITIL Foundations Certification required.
- Excellent written and verbal communication skills, including process documentation.
- Strong analytical skillset required.
- Ability to work independently and in a team is vital.
- Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
- Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
- In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
- This position requires a high school diploma or GED. Bachelor’s degree preferred
- IT Infrastructure Library (ITIL) Foundations certification required.
Work HoursNormal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.
Job Summary
JOB TYPE
Contractor
SALARY
$126k-155k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
09/03/2024
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