9 Hybrid Work - Need Senior Project Manager in Lake Forest IL Jobs in Forest, IL
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Hybrid Work - Need Senior Project Manager in Lake Forest IL
$103k-131k (estimate)
Full Time
2 Months Ago
Steneral Consulting is Hiring a Hybrid Work - Need Senior Project Manager in Lake Forest IL Near Forest, IL
Role/Position: Senior Project ManagerPosition Location : Onsite/Hybrid - Hybrid 3 days per week in Lake Forest, IL -NO FLEXIBILITY ON THIS
SkillsWhat are the top 3 must-have skills:
Project InformationDescribe the Project / High-Level Description, objectives, Critical Success Factors:
Digital Contact Center And CRM Transformation ProgramIntroducing a modern platform such as Microsoft Digital Contact Center Platform will bring Trustmark a comprehensive, scalable, and flexible solution by delivering best-in-class AI that powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.
Proposed SolutionThe proposed solution is to deploy a Contact Center Platform and Implementation of Microsoft Dynamics 365 CCaaS solution.
For Trustmark's Enterprise As Follows
SkillsWhat are the top 3 must-have skills:
- Successful experience implementing contact center solutions including coordination of design, development, configuration, integrations, testing, etc.
- Stakeholder management including executive level communication.
- Experience with Implementation Vendor Management
- CRM Implementation experience, preferably Microsoft Dynamics
- Experience leading projects with a budget >$2mil with cross-functional team coordination.
Project InformationDescribe the Project / High-Level Description, objectives, Critical Success Factors:
Digital Contact Center And CRM Transformation ProgramIntroducing a modern platform such as Microsoft Digital Contact Center Platform will bring Trustmark a comprehensive, scalable, and flexible solution by delivering best-in-class AI that powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.
Proposed SolutionThe proposed solution is to deploy a Contact Center Platform and Implementation of Microsoft Dynamics 365 CCaaS solution.
For Trustmark's Enterprise As Follows
- Agent Desktop: Customer Service Workspace
- Channels: Chat, Chatbot, Voice (with call transcripts), Social (FB Messenger, Twitter Direct Messaging), Email, Teams chat
- Case Management: Case, Accounts, Contacts, Activities, Knowledge Articles
- Omnichannel Config: Queues, Routing, Workstream, App Profiles, Macros, Agent Scripts, Session Template, App Tab Templates
- AI: Copilot and Power Virtual Agent AI-powered chatbots, AI-guided live feedback and suggestions in real-time
- Designing and Building processes and workflows
- Dashboards and Charts
- BI Reporting
- Office or Mail Merge Templates
- Data Migration or Integrations
- Custom Development as Required/Needed
- Training Consulting Services
- Organizational Change Management Consulting Services
- Knowledge Transfer
Job Summary
JOB TYPE
Full Time
SALARY
$103k-131k (estimate)
POST DATE
05/30/2024
EXPIRATION DATE
07/06/2024
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