Steneral Consulting is Hiring a Hybrid Work - Need Sr. AWS Connect Developer in Woodlawn MD Near Woodlawn, MD
TITILESr. AWS Connect DeveloperOPEN TO C2CYesROLEHybrid 2 Days onsite, MD/3 days remoteThis Req is sourcing for 2 positions
Candidate must RESIDE WITHIN TWO (2) HOURS of SSA Headquarters in Woodlawn, MD
Key Required SkillsAWS Cloud Architect and Administration, AWS Connect Architect and Developer Experience, Working knowledge of WebRTC & SIP Position Description
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Support and enhance existing processes based on new requirements or upgrades
Facilitate requirements gathering, review and document requirements
Design and develop solutions within the ServiceNow environment
All other duties as assigned or directed.
Detailed Skills RequirementsBasic Qualifications
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
Required Skills
Solid AWS Cloud and AWS Connect Developer experience
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
Experience with process flow documentation creation.
Strong verbal and written communication skills.
Desired Skills
Adept at working independently, but also in a team environment
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
Prior Federal government experience
Self-starter, highly motivated individual who adapts to a dynamic work environment
Strong attention to detail with an ability to operate effectively across multiple priorities
Education
Bachelor's Degree in Computer Science, Mathematics, Engineering,
or a related field with 7 years of experience
Must be able to obtain and maintain a Public Trust.