3 Sr. IT Service Desk Analyst-locals Jobs in White Plains, NY
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Sr. IT Service Desk Analyst-locals
$68k-85k (estimate)
Contractor
1 Month Ago
Steneral Consulting is Hiring a Sr. IT Service Desk Analyst-locals Near White Plains, NY
ONSITE --based in White Plains NY and NYC - NYC location is 5 BRYANT PARK NYC
FLSA Classification: Exempt
Reporting To: Director of IT Service Desk
Qualifications
- 3 years experience
- strong PC skills
- good user skills
- experience with Windows PC operating system
- experience with Desktops/Laptops /IPads /laser printers and smart phones
- experience with MS/AD and office
- experience with Citrix
- experience with Cisco switches
- must be able to deploy computers [ not using and outside service ]
- salary 60-70k
FLSA Classification: Exempt
Reporting To: Director of IT Service Desk
Qualifications
- Educational: Minimum of a Bachelor Degree in information technology, computer science or a related field from an accredited college, university, or technical school.
- Travel: Travel may be required for business purposes. If so, the employee must have a valid driver’s license issued by the state in which they work and a satisfactory driving record.
- Work Experience:
- A minimum of 4 to 5 years of experience working on a service desk or PC desktop support.
- Familiar working within a multiple location, distributed service business model.
- Personal Abilities
- Excellent verbal and written communication skills.
- Ability to manage own time effectively.
- Exceptional interpersonal skills, with a focus on rapport building, empathetic listening and questioning skills.
- Ability to work well under pressure, and demonstrate the ability to provide solutions through multiple problem solving skills.
- Demonstrate the ability to take ownership, and be accountable for the successful resolution of assigned issues and those escalated to higher levels.
- Technical knowledge and excellent understanding of:
- Windows PC Operating systems.
- IT Hardware including and not limited to Desktops, Laptops, iPads, Thin Client Terminals, laser printers, smart phones.
- Ethernet wired and wireless networking connectivity.
- Cisco network switches, Cisco phones and network terminology, functions, and troubleshooting.
- Microsoft Active Directory, Microsoft Office
- Citrix
- Mobile Device Management (MDM)
- Automated software distribution.
- Working technical knowledge of current network protocols and standards including TCP/IP, DHCP, and DNS.
- A , Network , and Microsoft certifications a plus.
- Field incoming help requests from end users via self-service ticket creation, telephone, email, and in person in a courteous and professional manner.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file back-ups and configuring systems and applications.
- Perform preventative maintenance including checking and cleaning of workstations, printers and peripherals.
- Interact with, provide training and support to, end users and staff on computer operation and other issues.
- Identify recurring issues, and report details to your team and supervisor with solutions.
- Ability to produce analytical KPI management reports.
- Add and remove user accounts as necessary, following standard on/off-boarding procedures.
- Update, track, and reconcile Premier's computer assets as part of the company's on/ off-boarding process.
- Maintain existing and produce new documentation guides when new IT systems/products/ process are introduced.
- Experience of working effectively within a team and collaborating with others to achieve a company and department goals.
- Provide after hours and on-call support as needed.
- Adheres to and support Premier Home Health Care Services’ standards, policies, and procedures.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information, adhering to HIPAA and HITECH guidelines.
- This position will be required to be onsite 5 days a week. There will be no WFH remote support.
- Performs other duties as assigned.
Job Summary
JOB TYPE
Contractor
SALARY
$68k-85k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
09/28/2024
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