Job: Technical Writer OCM (organizational Change management)
Location: 1616 Woodall Rodgers Fwy. Dallas, TX – hybrid onsite 3 days/week (LOCALS ONLY)
Term: 6 mos. (high probability to extend)
This position will primarily focus on creating, formatting, and updating documentation and training to maximize user adoption of technology systems and processes. With direction from Technology & Customer Project Management Office (PMO) leadership, the Technical Writer will support the implementation of Oncor’s OCM strategy and methodology for program, project, and other initiatives involving Oncor stakeholders.
Key Roles & Responsibili

• Engage subject matter experts to gather information and understand technical concepts
• Collaborate with key stakeholders and team members to drive the process of accurately documenting processes, procedures, and communications
• Analyze content across web-based collaborative platforms (e.g., SharePoint, Confluence) to determine relevance and accuracy
• Conduct reviews and revisions of existing documentation to ensure accuracy and relevance
• Write and edit technical documentation, user guides, job aids, and other support materials for both technical and non-technical audiences
• Develop engaging instructional materials, such as training modules and e-learning courses
• Format documentation and training into standardized templates and adhere to style guide
• Ensure all documentation and instructional materials comply with company best practices
• Conduct QA (Quality Assurance) review of all materials (Proofread, edit for grammar, spelling, and correct style usage
• Manage updates and revisions to materials as needed
• Provide administrative support for Technology’s SharePoint and Confluence sites
• Comply with regulations, company policies, procedures, work rules, and management expectations
• Adhere to guidelines regarding sensitive customer information and proprietary company information
• Perform all essential functions and aspects of the job description including other duties as may be assigned
• Adhere to hybrid work schedule, reporting to the office for a minimum of three days each week

Requirements

• High school diploma, GED or equivalent
• 2 years work experience in communications, training, instructional design, Technical Writing
• Must have experience writing Organizational Change Management documentation**
• Ability to follow directions and receive constructive feedback
• Advanced verbal and written communication skills
• Excellent grammar and attention to detail
• Strong working knowledge of Microsoft Word and PowerPoint/Canva
• Experience documenting process flows and standard operating procedures
• Digitally savvy, self-starter, dependable, and highly motivated with the ability to work independently or collaboratively in a fast-paced environment
• Ability to shift priorities and adjust focus as needed
• Excellent planning, organizational, time management, multi-tasking and prioritizing skills
• Experience coordinating and facilitating in-person & virtual meetings/trainings