At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!

The Salesperson sells new and/or used vehicles at the dealership. Focus on gross profit, volume, and customer satisfaction standards is a must. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Duties/Responsibilities

• Satisfies the transportation needs of new and/or used vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions, utilizing the 10 Steps to the Road to Sales, and listening carefully to their responses. If necessary, suggest alternative vehicles.
• Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories, etc.
• Provides thorough product information and demonstration to all prospects.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from the customer before the test drive begins.
• Exhibits a high level of commitment to customer satisfaction.
• Utilizes dealership sales control and follow-up system.
• Knows and understands the federal, state, and local laws that govern retail auto sales.
• Establishes personal income goals consistent with dealership productivity standards and devises a strategy to meet those goals.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Prepare closed deals for the finance and insurance manager and present properly completed paperwork (e.g., insurance information, trade title, collection of bank stipulations, etc.).
• Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills the gas tank, and ensures all features are operational) prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, apps, and paperwork.
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance in the dealership's service department.
• Assists in scheduling first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes,” and special requests to meet all customer expectations.
• Maintains a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Ensure vehicles and other property are locked and/or secured at all times and complete additional opening and closing tasks.
• Attends sales meetings.
• Handles leads and follows OEM and SOAG processes and policies. Acknowledges new and updated policies and practices.
• Helps to keep the dealership neat and clean, moving vehicles when necessary.
• Maintains a professional business appearance.
• Must complete OEM and company training each month, earning manufacturer certifications.
• Other tasks as assigned.

Required Skills/Abilities

• Excellent verbal communication skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient with Microsoft Office Suite or related software.
• Must be able to sit for long hours while working from a desktop computer, phone system, and various dealership-specific software.
• Must be able to stand for long periods while assisting customers and walking the lot.
• Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 30 pounds.

Education and Experience

• High school diploma or general education degree (GED);
• Experience preferred but not required.
• Must pass a background check, drug screen, and Motor Vehicle Report.

Qualifications

Benefits

• Medical, Dental, Vision, and Supplemental Insurance Available!
• Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
• 401(k) with Company Matching after 6 months!
• Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
• Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
• Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.