At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!
The Warranty Administrator prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factories recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with any clerical needs as directed by management or the controller.
• Maintains a professional appearance and a neat work area.
• Assists with cashiering as needed
• Aids in scanning and clearing WPI tickets when necessary
• Assists the service administrators when necessary
• Performs other duties as assigned.

Required Skills/Abilities

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Proficient with Microsoft Office Suite or related software including Excel, as well as the ability to quickly master dealer-specific software.
• Must have the ability to sit for long hours while working from a desktop computer, accounting calculator, accounting software, ledgers, financial statements, and more.
• Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 10 pounds.

Education And Experience

• High school diploma or general education degree (GED) required.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience preferred.
• Previous automotive industry experience preferred.
• Must possess a valid driver’s license

Benefits

• Medical, Dental, Vision, and AFLAC Supplemental Insurance
• Company Paid Life Insurance, Employee Assistance Program, and college courses.
• 401(k) with Company Matching after 6 months.
• Paid Time Off and Paid Holidays.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.