Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary
The Service Specialist provide excellent customer experience, understands customers' needs, and appropriate product and service offerings. This role supports agency growth by welcoming customers and setting expectations of established agency practices. Promotes brand awareness through participation in agency and community events.
Responsibilities

• Responds to prospective clients as well as customer inquiries, daily, regarding coverages, billing, claims, or products by following established agency processes
• Provides personalized, professional customer service experiences by building trust and being consistent in established agency processes.
• Serves as a liaison on behalf of the customer
• Schedules appointments with existing or prospective customers for agency co workers

Qualifications

• Job contingent based on passed property, casualty and life insurance license ahead of first day of employment.
• Ability to work independently to set priorities and organize work
• Active involvement in the local community
• Demonstrated sales and customer service experience
• Excellent oral and written communication skills
• Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
• Experience with social media platforms, including, but not limited to Facebook, Instagram, Google , LinkedIn, etc.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.