he Behavioral Health Medical Assistant support staff are essential and the backbone of behavioral health practices. The Medical Assistants and Nurses are what make MyCHN's Medical and Psychiatry departments function daily by keeping the patients flowing through the clinic and ensure that providers have the information and tools they need.
MyCHN is a Certified Patient Centered Medical Home (PCMH) organization. We adhered to the PCMH guidelines and standards to treat the whole patient and ensure the continuum of care.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct patient care involving in-take which includes but is not limited to vitals, screens, tests, and injections.
• Assist providers with exams, procedures, treatment plans, medication refills, prior authorizations and discharge as directed.
• Responds to internal messages to process inquiries in timely manner.
• Laboratory & Specimens: Assists with specimen collection, reporting, and communication to patient of results.
• Supports psychiatric provider schedules to ensure daily productivity targets
• Attend huddles and interact with care teams to prepare and discuss the upcoming schedule and patient lists.
• May assist with translation as needed which includes verbal and written communications.
• Assist in maintaining all logs, records, & reports as instructed by the Behavioral Health Coordinator/Behavioral Health Manager.
• Work directly with the Site Leads to ensure all medical supplies are stocked.
• Perform emergency procedures according to approved protocol.
• Adhere to MyCHN and Clinical Support Operations Policies and Guidelines.
• Performing all other related duties incidental to the work described herein as may be assigned or delegated by the Behavioral Health Coordinator or the Behavioral Health Manager.

QUALIFICATIONS:

• High school diploma or GED.
• Bilingual preferred: Vietnamese or Spanish speaking.
• Medical Assistant (MA) from a state approved school (Certified or Registered MA is preferred) or one year of work experience in the healthcare or behavioral health.
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Ability to deal professionally, courteously, and efficiently with the public and all levels of the organization.
• Effective language, listening and verbal presentation skills to communicate with staff, patients, families, and caregivers.
• Ability to read and understand complex information and reference materials to collect relevant information.
• Ability to utilize technology (phone, internet, EMR) to conduct patient visits and complete day to day tasks.
• Ability to multitask and handle multiple projects simultaneously.
• Ability to run and analyze reports to identify populations in need.
• Ability to resolve complex issues.
• Ability to foster a cooperative work environment, team player.
• Knowledge of customer service standards and procedures.
• Promote patient advocacy for high quality of care.

BENEFITS:

• MyCHN offers a competitive benefits program:
• Progressive time-off
• 401K with company matching
• Fully paid health and dental coverage
• Ongoing training/development and access to a variety of resources and tools
• And More!

EEO Equal Employment Opportunity:
MyCHN is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination, harassment, and bullying based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.