About Us:

At Stepping Stone Support Center, we are not just another organization. We are a movement. Our mission is to give adults with intellectual and developmental disabilities (IDD) opportunities to become the best versions of themselves. Every program, every class, and every interaction is rooted in our unwavering commitment to empower the people we serve, giving them a voice, a platform, and the ability to thrive. If you are seeking a place where your work can be a beacon of change, then Stepping Stone is your destination.

About the Role:

As Front Desk Assistant, you will ensure smooth daily operations and support our program. Your contributions are crucial to maintaining our standards and fulfilling our mission.

o Reception and Customer Service: Greet participants, advisors, families, volunteers, and visitors. Answer phone calls, handle requests, and respond to inquiries in a friendly, supportive, and professional manner. Complete in/out logs for participants. Support with volunteer and speaker coordination, as needed. Ensure participants receive support to get in/out of vehicles and connect with their daily groups.

o General Support Duties: Perform various administrative tasks such as distrubuting incoming mail, completing OIG checks, creating and distributing the SSSC monthly newsletter, maintaining office supplies, keeping the front desk area tidy and files maintained, preparing meeting rooms, and assisting Program Leadership and SSSC Directors with basic administrative tasks, as requested.

o CO-OP Support Duties: Place Amazon orders for all CO-OP teams, update CO-OP website and Square platform by managing items, images, and pricing, obtain and relay data for total Square revenue by team, organize CO-OP reports, handle the fulfillment of online orders, manage invoices, and update order forms for CO-OP.

Expected Outcomes:

● Within 15 Days: Familiarize yourself with center operations and staff roles. Confidently greet incoming participants and complete in-out logs. Engage in all interactions with professionalism and warmth. Begin to assist in daily CO-OP and administrative tasks effectively.

● Within 30 Days: Take full responsibility for reception & customer service responsibilities. Demonstrate proficiency in other duties and complete newsletter with support.

● 45 days: Demonstrate full mastery of role. Begin DPS training.

Need to Have:

● Experience: Customer service and reception background, familiarity with Microsoft Office suite

● Skills: Strong organizational abilities, excellent written and verbal communication, adaptability, problem-solving abilities, administrative skills, ability to learn and navigate other software systems

● Compliance: Valid driver’s license, ability to pass CAPS check, criminal background check, and Motor Vehicle Record check

Nice to Have:

● Experience: background working with at-risk populations (disabled, elderly, children), team-player attitude, ability to work with people across various backgrounds

● Skills: proficient with Constant Contact, Squarespace, Expert with Microsoft Office Suite, knowledge of office equipment, ability to troubleshoot basic technology issues

● Certifications: Current CPR/AED, First Aid

Schedule:

o Part-time, 16 hours/week; Monday to Thursday (12:00 p.m.-4:00 p.m.)

o Opportunity to sub as an DSP outside these hours

Rate:

● $16.00-$17.00 per hour, with potential increases, based on performance reviews and budget

Benefits for part-time employees:

● Paid Sick Leave - See Employee Handbook for accrual information.

● Option to enroll in 401(k) plan - Must meet *requirements.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• Littleton, CO 80128 (Required)

Work Location: In person