Customer Service Agent

Position is full time with shifts starting approximately 5am to 1pm or 11:30am to 7:30pm. Reliability and punctuality are a must. Must live within daily commuting distance to ANC. Full-time availability required without limitations. Sterling Airways dba Aleutian Airways is a Part 121 airline. It is run by respected and successful long time aviation professionals with strong financial backing. We seek an experienced Customer Service Agent who wants to grow in and add excitement to their career. This role offers a unique opportunity to work in Alaska and in an aviation culture of respect, fun, and professionalism. We are setting a new standard in aviation with our guiding principles of safety, reliability, passion, professional excellence, integrity, and respect.

QUALIFICATIONS:

· Superb customer service skills and prior experience

· Experience as a Customer Service Agent in a Part 121 environment preferred

· Ability to perform above wing duties

· Ability to lift a minimum of 50 pounds on a consistent basis.

· Ability to work a flexible schedule including weekends and holidays.

· Must be able to remain calm during adverse conditions.

· Ability to prioritize multiple tasks

Must answer all the prescreen questions asked on the Indeed post to be considered. Also must have driver's license, reliable transportation and live within close driving distance to Anchorage airport.

WHATS IN IT FOR YOU:

· Top pay with a stable and rapidly growing company that offers career and income growth.

· Get in on the ground floor, enjoy the excitement, challenge, and rewards

· Love who you work with! We have a positive, fun, professional and respectful culture

· Flight Benefits! Generous employer contribution to medical insurance. Dental, vision and supplemental insurance benefits at low cost available, company contribution to HSA, 112 hours of PTO annually, 401K, tuition discount.

RESPONSIBLITIES:

This position will report to the Lead Customer Service Agent and Station Manager

· Keep the station orderly and clean.

· Keeping all equipment in working order and reporting if repairs need to be made.

· Ensure safety practices are being followed and reporting hazardous conditions.

· Ensure safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.

· Maintain currency on all training requirements.

· Conduct GSC or CRO duties, after receiving and successfully passing training.

· Comply with local airport, FAA, and TSA policies.

· Station opening and closing.

· Check in passengers and baggage.

· Follow security procedures.

· Perform Cargo Load Report procedures.

· Enplane and deplane passengers.

· Aircraft security search procedures.

· Ensure all monies are accounted for, secured and deposited per Company procedures.

· Handle aircraft operation while it’s on the ground.

· Maintain confidentiality of passenger's flight and personal information

Pay starts at 19/hour and goes to $20/hr at 6 months.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Application Question(s):

• Can you pass a pre-screen and random drug tests?
• Is your resume on Indeed updated to current role and does it include all employers in the last 5 years? If not, stop now and update your resume prior to applying. If yes, state that below.
• Do you currently live in Anchorage and within commutable distance to ANC for daily work? How far away do you live from the airport? Do you have reliable transportation?
• Are you able to perform the physical duties of this job?
• Please be aware that if you do not answer all the questions, you will not be considered. This is the fist step in the interviewing process. Answer with "understand" and add a statement about why you are interested in this position.
• Can you pass a DOT criminal record background check? Meaning no felonies in the last 5 years.
• Are you able to work a shift with hours around either 5am-1pm or 11:30am-7:30pm? Yes or No, if only one- indicate which one. Can you work weekdays, weekends and holidays? (Respond with a yes or no) Then, If any limitations on your availability list it here.
• We are seeking Team Members for a long term position. Therefore, we seek candidates that can demonstrate longevity in a job. Have you worked at least 1 year at each job you have held in the last 3 years? If you have not, give any details which will explain why you have not worked recently or had short term positions.

Experience:

• Aviation: 1 year (Preferred)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person