1121 Customer Service Manager Jobs in Chicago, IL
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Sterling Engineering is Hiring a Customer Service Manager Near Chicago, IL
Overview:Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
Hire Type: Direct Hire
Job Summary:
- In this leadership role, you'll be responsible for overseeing all aspects of our customer service department, ensuring a seamless experience from order processing to fulfillment. You'll lead a team of dedicated representatives, collaborate with logistics partners, and tackle any customer inquiries or issues that arise.
- Lead and empower a customer service team, providing coaching and guidance in order entry, compliance, routing, and effective communication.
- Foster a collaborative partnership with third-party logistics providers to achieve optimal delivery performance and on-time deliveries.
- Develop comprehensive training materials and establish clear standard operating procedures for consistent and efficient customer service.
- Analyze customer service processes to identify areas for improvement and implement solutions to enhance overall quality.
- Create and track key metrics to monitor order-to-cash efficiency and customer order cycles, ensuring smooth operations.
- Manage complex customer requests, investigate logistics claims, and navigate communication with top accounts.
- Ensure warehouse partners understand and adhere to established procedures for order fulfillment.
- Develop and implement tools and strategies to streamline departmental processes for increased efficiency and productivity.
- Build strong relationships with other departments (e.g., Sales, Warehousing) to foster a collaborative work environment and maximize overall company success.
- Maintain and update internal systems and documents to ensure accuracy and accessibility.
- Bachelor's degree in Supply Chain Management or a related field (preferred)
- Minimum 3-5 years of experience in a customer service leadership role, ideally within the Consumer Packaged Goods (CPG) industry
- Advanced proficiency in Microsoft Excel and strong working knowledge of Enterprise Resource Planning (ERP) systems
- Expertise in Electronic Data Interchange (EDI)
- A proactive, self-directed, and highly motivated team player with exceptional multitasking abilities
- Strong attention to detail, exceptional problem-solving skills, and clear written and verbal communication
- Experience with Microsoft Dynamics a plus
Job Summary
Full Time
Business Services
$89k-115k (estimate)
07/22/2024
08/16/2024
sterling-engineering.com
STERLING, VA
200 - 500
1999
Private
PATRICIA ANDERSON
$10M - $50M
Business Services
Related Companies
About Sterling Engineering
Sterling Engineering offers technical recruitment and engineering services in Illinois.
The job skills required for Customer Service Manager include Customer Service, Leadership, Problem Solving, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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