18 Customer Service Supervisor Jobs in Hoffman, IL
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Sterling Engineering is Hiring a Customer Service Supervisor Near Hoffman, IL
Position Summary
Oversee and optimize Customer Service team performance to meet customer expectations. Proactively identify and resolve issues. Lead and monitor order processing, complaint resolution, and staff development.
Essential Job Functions
Team Management: Hire, train, develop, and motivate staff. Set and monitor performance goals.
Customer Service: Handle escalated customer issues. Ensure efficient order processing and issue resolution.
Operations: Manage daily operations, including scheduling, system management, and report analysis.
Communication: Effectively communicate with staff, customers, and cross-functional teams.
Training: Develop and implement training programs to enhance staff skills.
Education, Knowledge, Skills, and Abilities
Education: Bachelor's degree in Business Management or related field.Experience: Minimum 5 years in call center or customer service, with technical experience preferred.Skills: Strong leadership, communication, and organizational abilities. Proficiency in MS Office Suite, call center software, and relevant systems (AS400, PRMS, Master Control, Smart solve, QlikView, Five 9, MD365).
Job Summary
Full Time
Business Services
$70k-91k (estimate)
08/01/2024
08/19/2024
sterling-engineering.com
STERLING, VA
200 - 500
1999
Private
PATRICIA ANDERSON
$10M - $50M
Business Services
Related Companies
About Sterling Engineering
Sterling Engineering offers technical recruitment and engineering services in Illinois.
The job skills required for Customer Service Supervisor include Customer Service, Scheduling, Call Center, Coaching, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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