The Service Technician performs the assembly, installation, and commission of equipment. Troubleshoots and repairs mechanical problems and / or the built-in hardware & software control programming.

Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.

Essential Functions

• Installation and start-up of new & second-hand machines, including complete lines.
• Onsite repairs for machine breakdowns.
• Testing repaired items to ensure compliance with technical specifications.
• Packaging format tooling installation, set-up & testing. Performing trials with products and packaging formats at customers’ sites.
• PLC program modification.
• Provide basic training for customer operators and maintenance technicians.
• Provide technical advice to the customer (best maintenance practice, spare parts recommendations, availability of upgrades and retrofits).
• Preventive Maintenance contracts : Visit worksites on a regular basis to do preventive maintenance on instruments, controls, motors, drives, circuit boards, PLC’s, and other equipment according to the manufacturers' recommended schedules.
• Inspect and upgrade used machines.
• Responsible for informing the design department of parts that were reworked as a result of an installation to ensure the customer receives the correct updates.
• Providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action.
• Ensure detailed daily reporting.
• Support electrical engineering (update drawings, debug programs, etc.).
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

• Good awareness of Health & Safety issues.
• Must be able to modify the control logics and add rungs / sub-routines in the field as required by customer.
• Must be able to apply principles and theories of automation, electrical circuitry, engineering, and mathematics.
• Must have a strong mechanical aptitude.
• Must be able to read and understand pneumatic and hydraulic drawings.
• Must have strong knowledge of automation with PLC’s (Allen Bradley, Siemens) and PC’s (Softlogic e.g. Isagraf).
• Excellent verbal and written communication skills.
• Knowledge of the Spanish or French language is a big advantage.
• Must be able to travel at least 80% of the time
• Willing and able to work weekends and overtime.

Education and Experience

• Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
• 5 years’ experience troubleshooting packaging machines, preferably filling and capping machines.
Less than 1 hour ago