What are the responsibilities and job description for the Call Center Representative position at Sterling Office Professionals?
Sterling Office Professionals has teamed up with our client in the Irwin / Greenburg area in search of experienced Call Center Reps.
Job Details:
- Contract to Hire
- Daylight
- $17
- Workdays begin at 8am and end generally around 4-dependent on call volume.
- Osnite training then can be hybrid
Duties/Responsibilities:
Customer Service Specialist will be responsible for taxpayer calls (inbound and outbound) regarding inquiries about their accounts and/or taxes being collected
Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Customer service provided in person or via the phone
Utilize knowledge of tax types collected by Keystone
Utilize knowledge of municipalities and school districts for which taxes are collected
Ability to modify address changes and create new accounts
Process payments for multiple tax types
Ability to sufficiently memo the taxpayer service applications
Expand job knowledge and develop expertise to progress forward in job development
Office Key holder
End of day bank deposits
Demonstrated ability to listen and retain knowledge
Ability to accurately and attentively complete detailed tasks
Keep up to date regarding changes in daily responsibilities or job processes
Education and Experience:
High school graduate or have an equivalency certificate (GED)
Associate's or bachelor's degree in related business major is a plus
Previous customer service call center experience is preferred
Any call center experience is highly desired.
Additional Requirements:
Bi-lingual in Spanish a plus
Moderate computer skills
Moderate level research
Problem-solving/Reasoning
Typing Speed- At least 40 Word Per Minute
No time off within the first 10 days ( due to training schedule )
Business casual dress code including jeans and tennis shoes permitted.
We need help IMMEDIATELY! Please apply today!
Sterling Office Professionals is focused on partnering with talented Administrative personal, Support staff, HR professionals, Recruiters, and CSR’s throughout the Pittsburgh area, to find you your proper career fit. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours. Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more. Please check out our benefits at https://jobs.careermovesnow.com/us/en/benefits-yes-
Salary : $15 - $17
