What are the responsibilities and job description for the Call Center Representative position at Choice One Staffing Group, Inc.?
Job Title: Call Center Representative (Tax Collection Office)
Location: Irwin Area
Position Type: Full-time, Temp to Hire
Shift: Monday-Friday, 8:00 am - 4:00 pm
Start Date: 2/04/25 - Must be able to start on this date
Salary: $15 per hour
About Us:
This role is for a tax collection office located in the Irwin area, dedicated to providing exceptional customer service to taxpayers. Their team is committed to assisting individuals with inquiries about their accounts and taxes being collected, ensuring a smooth and efficient process.
THIS IS A TEMP TO HIRE ROLE
CANDIDATES MUST COMPLETE A 10 KEY TYPING TEST TO BE CONSIDERED (Test links will be sent out after a brief phone screen)
Job Description:
As a Call Center Representative, you will be responsible for managing incoming calls from taxpayers seeking assistance with their accounts and taxes. You will address inquiries, provide information, and assist with various tasks to support our team and other business units. This includes handling address changes, creating new accounts, processing credit card payments, and E-Pay payments. Additionally, you will conduct outbound calls and undergo continued training as required.
Key Responsibilities:
- Handle incoming calls from taxpayers with questions about their accounts and taxes.
- Assist with address changes, account creation, and payment processing.
- Conduct outbound calls as necessary.
- Participate in ongoing training sessions to stay updated on policies and procedures.
- Provide exceptional customer service to ensure a positive experience for taxpayers.
Requirements:
- Previous experience in a call center environment is essential.
- Comfortable being on the phones for 8 hours a day.
- Typing speed of 40-50 words per minute.
- Strong communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented with excellent organizational skills.
- Proficiency in using computers and basic software applications.
Benefits:
- Weekly pay schedule.
- Opportunity for a temp to hire position.
How to Apply:
If you are interested in joining our team and making a difference in the community, please apply today! Don't miss out on this exciting opportunity to be part of a dynamic team committed to excellence in customer service.
Job Types: Full-time, Temporary
Pay: $15.00 per hour
Benefits:
- Health insurance
Shift:
- Day shift
Ability to Relocate:
- Irwin, PA 15642: Relocate before starting work (Required)
Work Location: In person
Salary : $15