POSITION SUMMARY:

Twenty-four hour accountability for operational issues related to the delivery of professional and para-professional nursing care provided to the facility’s patients. Collaborates with ancillary departments and multi-disciplinary team members and interacts closely with other facility staff and Department Heads to ensure that safe, quality patient care is provided, in accordance with corporate, facility and unit standards. Accountable for achieving the department’s budgetary goals and for quality outcomes. Participates on committees, task forces as assigned. Formulates reviews and assists in the revision of policies and procedures. Interacts, coordinates and reviews activities and actions of affiliating schools and volunteers as appropriate.

CUSTOMER SERVICE RESPONSIBILITIES:

Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions

LEADERSHIP RESPONSIBILITIES:

Your role is to be an effective leader by coaching and developing your staff, collaborating, building teams, solving problems, taking initiative, analyzing, planning, managing change, accepting responsibility, setting and reviewing objectives, exercising control, making decisions, motivating others, supporting employee initiative, and building trust and commitment.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
For more information, visit steward.org