JOB TITLE: Radiology Account Manager
REPORTS TO: Team Supervisor

POSITION SUMMARY:

The Radiology Medical Biller primary duty is to oversee and maintain general financial health of the assigned client(s) account. This may include but will not be limited to: client interaction, clearinghouse rejections, payment posting, denial management, patient billing, patient calls, refunds, and account receivable follow up.
RESPONSIBILITIES INCLUDE:

• Function as primary liaison between STI RCM and assigned client(s). Build team relationships with physicians, practice administrators, and office staff. Strive to address issues with these parties before they are escalated to management.
• Maintain client specific billing guidelines.
• Monitor clearinghouse reports for claim confirmation and acceptance.
• Work all rejected claims received via the clearinghouse.
• Post insurance and patient payments.
• Follow-up on denials and outstanding Accounts Receivables.
• Handle patient, insurance, and client inquiries.
• Research patient and insurance overpayments/refunds.
• Ensure all billing completed timely for month end processing.
• Provide courteous and professional customer service to clients, patients, insurance companies and/or third parties.
• Assist with billing system maintenance, as required.
• Follow company policies, procedures and protocol, report compliance issues.
• Adhere to all HIPAA regulations by keeping patient information confidential and protected.
• Participate in educational opportunities.
• Follow client specific workflow schedules.
• Perform duties in a timely manner, as required by client and company.
• STI advocate at all times.
• Other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma or GED required.
• Intermediate to advanced radiology billing knowledge.
• 3-5 years’ experience in radiology medical billing/collection practices and customer service.
• PC literate, including Microsoft 365 products.
• Understanding of payment application processes.
• Ability to follow instructions and adhere to company policies and procedures.
• Must be a team player and willing to learn and take on new responsibilities.
• Problem solving and analytical skills.
• Strong oral and written communication skills.
• Accounting knowledge.
• Flexible, adaptable and able to work in dynamic, fast-paced environment managing multiple tasks.
• Independent, strategic thinker with highly developed analytical and critical thinking abilities
• Ability to work with and maintain sensitive and confidential information required.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Repeating motions that may include the wrists, hands and/or fingers.
• Communicating with others to exchange information.