SUMMARY
This position is primarily responsible for providing support to the Property Manager/ Community Association Manager in all aspects of property management including but not limited to operations, office administrative duties, and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Provide full administrative support, including but not limited to answering phone calls and routing callers to the correct individual when necessary, typing reports, filing, and distributing correspondence.
Order and maintain office supplies and arrange for equipment maintenance.
Warmly greets visitors, prospective renters, and current residents.
Consults with prospective tenants to identify requirements and budgets, then matches these needs with available properties.
Ensures available and model apartments are fresh and tidy.
Conducts background and credit checks and verifies other references as directed by Leasing Manager.
Prepares leases for Property Manager’s review and approval; obtains signatures from management and tenants.
Coordinates move-in dates, materials, and processes.
Prepares move-in materials.
Creates, develops, and maintains a wait list as needed.
Tours property daily to ensure it is neat, tidy, attractive, and in good repair.
Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces.
Assists with recordkeeping, filing, bookkeeping, and paperwork as required.
Creates, develops, and maintains a list of promotions and discounts.
Develops and implements marketing strategies to attract renters.
Prepare routine correspondence with tenants, owners, and clients.
Manage correspondence across multiple properties if applicable.
Assist with tenant inquiries/concerns, communications, and manage public relations.
Promote and foster positive relationships with tenants and owners. Plan and implement tenant relations programs and events.
Schedule and coordinate meetings or special events as required.
Handle property inquiries and violations as well as basic rental agreements. Address unit owners/tenants' requests, comments, and concerns.
Assist with and complete miscellaneous tasks and special projects.
Provides potential tenants with brochures, information, and tours of facilities and available units.
Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Bachelor's degree (B.A.) from a four-year college or university; or one to two years of experience and/or training in real estate office administration; or an equivalent combination of education and experience. Minimum one (1) year experience in a property management office environment preferred.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Accounting Software (Yardi); Internet Software; Payroll Systems (ADP); Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); cloud-managed file storage systems (SharePoint).

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.