Do you have an outgoing personality with excellent communication skills and medical front office experience? If you answered yes, we would love to meet you.

As our patient's first point of contact, you’ll be the friendly voice of Stone Dental , providing exceptional customer service and patient support. We’ll rely on you to listen to our patients and use your real passion for customer service to meet their needs. Because we believe our individual skills, backgrounds, and passions help us pioneer a new kind of dentistry, we’ll train you to be the best. We believe in creating a positive company culture that embraces personal growth, teamwork, and high levels of trust among team members. We see a bright future ahead for East Erie Dental and we look forward to finding the right people to join us on our journey.

Summary:

You’re a problem solver and can easily connect with patients! You can handle multiple phone lines while fielding in-office patient requests. We will train you to be skilled at maximizing dental insurance benefits as you are regularly in contact with insurance companies to coordinate and estimate benefits. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Most importantly, you are here to provide an incredible customer experience.

Essential Job Duties/Responsibilities

New patient experience management
Answering multi-line inbound phone calls
Insurance verifications and treatment estimate
Patient tours of the office
Scheduling appointments
Patient communication via phone calls, texts, and emails
Fulfilling patient requests
Treatment presentation
Handling & processing payments and refunds
Support to the clinical team
Administrative tasks including faxes, scans, etc.
Maintain cleanliness and organization of the office
Entering & reporting on office & department statistics
Performs other duties as assigned by management

Required Qualifications

Minimum of 3 years of Dental Receptionist experience (please do not apply if you don't have Dental Reception experience)
Ability to work full-time including evenings until 7 pm and Saturdays until 3 pm.
Passionate about Customer Service

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Work Location: In person