107 Guest Service Manager Jobs in Loveland, CO
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Stonebridge Companies is Hiring a Guest Service Manager Near Loveland, CO
The purpose of a GUEST SERVICES MANAGER is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
- Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
- Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
- Effectively trains guest service agents on proper front desk procedures.
- Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
- May prepare weekly schedules for front office staff.
- Address performance deficiencies of front office staff through coaching and disciplinary actions.
- Complete performance evaluations for front office staff timely.
- May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
- Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
- Required reports are timely and of a quality that can be shared with corporate.
- Rates are accurate and monitored daily.
- Is proficient at managing inventory in the property management system.
- Frequently meets with and reviews work generated by the night auditor.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
Desired Competencies, Work Skills, And KnowledgeTo perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Associate demonstrates ORGANIZATIONAL SUPPORT
- Observes and adheres to safety and security procedures, promoting a safe work environment.
- Ensures new hires complete new hire orientation.
- Seeks out new assignments and assumes additional duties when necessary.
- Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
- Can be relied upon regarding task completion and follow up.
- Ensures work responsibilities are covered when absent.
- Takes ownership of all work performed and communicated.
- Completes tasks on time or notifies appropriate person with an alternate plan.
- Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
- Assists department in exceeding productivity standards.
- Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
- Gathers and analyzes information skillfully.
- Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
- Shows respect and sensitivity for cultural differences.
- Able to build morale and group commitments to achieve goals and objectives.
- Practices attentive and active listening with all employees.
- Listens without interruption and gets clarification.
- Actively participates in meetings, contributing ideas to improve the company.
- Solicits customer feedback to improve service.
- Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.
- Monitors and controls labor costs.
- Seeks approval for overtime, if required.
- Provides regular performance feedback and proactively addresses performance concerns of staff.
- Develops staff so that successful customer service scores are achieved.
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
- Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.
- Position has supervisory responsibilities of front office staff.
- Indoor work environment
- Minimal to moderate noise levels consistent with hotel environment
The physical activity normally entails the following attributes.
Position is expected to:
- Stand more than 2/3 of the time
- Walk less than 1/3 of the time
- Sit less than 1/3 of the time
- Lift up to 15 lbs less than 1/3 of the time.
- Push / pull up to 15 pounds.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Job Summary
Full Time
Business Services
$30k-49k (estimate)
06/02/2024
06/22/2024
sbcos.com
AURORA, CO
200 - 500
1991
DAVE WOMACK
<$5M
Business Services
Related Companies
The job skills required for Guest Service Manager include Guest Service, Customer Service, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
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Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
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Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
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Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
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Step 3: View the best colleges and universities for Guest Service Manager.
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