55 Customer Service Specialist Jobs in Paul, MN
Storm Creek is Hiring a Customer Service Specialist Near Paul, MN
Primary Responsibilities
- Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
- Make clarification phone calls/emails to clarify order questions, notify of inventory issues, present alternatives.
- Closely monitor orders in the Storm Creek ERP system daily and ensure they are moving along to meet the customers' in hands date.
- Process returns and credits in a timely manner.
- Ensure order issues are researched, resolved, and appropriately communicated.
- Provide back up support to order entry team.
- Provide critical support to all sales activities.
- Work closely with inside and outside sales reps to bring orders to finish and provide over-the-top service.
- Ensure an excellent new customer onboarding experience.
- Maintain, enter, and expand customer and account data in the CRM and ERP systems.
- Actively participate in weekly team (L10) meetings, huddles, and rep updates
- Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
- Additional projects as assigned.
- 2 to 5 years of related work experience.
- Prior experience in the promotional products and/or apparel industry is a very strong plus.
- Exceptional attention to detail.
- Strong multi-tasker.
- Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
- Strong verbal and written communication skills.
- Ability to troubleshoot.
- Flexible and able to pivot priorities quickly.
- Stellar organizational and follow-through skills
- Team-first mentality.
- Cheerful and enthusiastic with a desire to serve internal and external customers.
- Self-motivated, with high energy and thrives in a fast-paced, growing business.
- Always Seek Better
- Have Passion for Growth
- Engage with Purpose
- Think and Be Curious
- 401(k)
- Medical Insurance
- Dental insurance
- Flexible spending account
- Health Savings Account
- Vision insurance
- Company paid Life insurance/LTD/STD
- Paid time off
- Shared Success Bonus Program
- Professional development assistance
- Referral program (we want more people like you to join our team!)
- Company learning and team building events
- $500 clothing allowance
Job Summary
Full Time
Wholesale
$60k-77k (estimate)
06/07/2024
07/26/2024
stormcreekapparel.com
HASTINGS, MN
25 - 50
2014
DOUG JACKSON
<$5M
Wholesale
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The job skills required for Customer Service Specialist include Customer Service, Microsoft Office, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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