30 Customer Success Manager Jobs in Texas, TX
Storm2 is Hiring a Customer Success Manager Near Texas, TX
⚡ Customer Success Manager (CSM)⚡
🌎 Texas (Remote) 🌎
💼 CX solutions platform (Financial institutions) 💼
The Company:
Well-backed Series A Fintech. Their innovative (AI backed) CX software allows financial institutions to communicate more seamlessly and securely.
The Role:
As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our clients' success with our client’s unified conversation platform. Your goal will be to ensure customer satisfaction, foster long-term relationships, and drive platform adoption and usage. You will act as a trusted advisor, proactively addressing any concerns, identifying growth opportunities, and ensuring a seamless customer experience.
Key Responsibilities:
- Guide new customers through onboarding and provide tailored training for effective platform use
- Build lasting customer relationships, serving as their trusted advisor and main contact
- Track customer engagement and recommend ways to boost platform adoption
- Resolve customer issues swiftly, coordinating with internal teams to ensure satisfaction
- Collaborate with sales to drive renewals and identify upsell opportunities
- Gather customer feedback to advocate for their needs and drive product enhancements
Requirements:
- 5 years of experience in a customer success, account management with a strong product focus
- 3-5 years’ experience handling complex fintech products and/ or working with Financial Institutions
- Strong understanding of customer relationship management and customer success principles.
- Comfortable interacting with C-level executives and building strong relationships
- Strong problem-solving abilities and a proactive approach to customer success.
Remuneration and benefits:
- Competitive and appealing compensation and time off paid package
- Generous benefits coverage
Next Steps:
If the above description sounds like you then we’d love to hear from you! Please click on the “Easy Apply” button at the top of this page and follow the instructions to send us your application. Alternatively, feel free to drop an email to {anda-stefana.suteu@storm2.com} if you prefer.
⚡ Storm2 is a specialist FinTech recruitment firm with clients across Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at www.storm2.com and follow the Storm2 LinkedIn page for the latest jobs and intel.
Job Summary
Full Time
$106k-148k (estimate)
09/02/2024
09/28/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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