73 HVAC Service Coordinator Jobs in Charlotte, NC
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Dilling Heating, Cooling, Plumbing & Electrical
Charlotte, NC | Full Time
$54k-69k (estimate)
1 Month Ago
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HVAC Service Coordinator
$48k-60k (estimate)
Full Time | Specialty Trade in Construction
1 Week Ago
STR Mechanical, LLC is Hiring a HVAC Service Coordinator Near Charlotte, NC
Job Details
Level
Experienced
Job Location
STR - Charlotte - Charlotte, NC
Position Type
Full Time
Job Category
Admin - Clerical
HVAC Service Coordinator
STR MechanicalA FirstCall Mechanical Company
HVAC SERVICE COORDINATORLocation: Charlotte, NCWHO IS STR MECHANICAL?Success Through ReputationSTR Mechanical is a HVAC Specialist based in Charlotte, North Carolina with operations around the Southeast. STR offers services in maintenance agreements, temperature controls and construction.
We feel that nothing is more important than to give our customers the quality of workmanship that they expect, pay for, and deserve. By growing and succeeding on the strength of our reputation, we strive to take care of each and every need of our customers, employees, and vendors. Whether the needs are service, installation, replacement, or temperature controls; we have the experience and expertise to excel in all of these areas to surpass our customer's expectations.
WHO IS FIRSTCALL MECHANICAL?FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
Job Responsibilities
Qualifications
Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental RequirementsWill be required to work in a field environment, multiple customer sites on a daily basis.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Level
Experienced
Job Location
STR - Charlotte - Charlotte, NC
Position Type
Full Time
Job Category
Admin - Clerical
HVAC Service Coordinator
STR MechanicalA FirstCall Mechanical Company
HVAC SERVICE COORDINATORLocation: Charlotte, NCWHO IS STR MECHANICAL?Success Through ReputationSTR Mechanical is a HVAC Specialist based in Charlotte, North Carolina with operations around the Southeast. STR offers services in maintenance agreements, temperature controls and construction.
We feel that nothing is more important than to give our customers the quality of workmanship that they expect, pay for, and deserve. By growing and succeeding on the strength of our reputation, we strive to take care of each and every need of our customers, employees, and vendors. Whether the needs are service, installation, replacement, or temperature controls; we have the experience and expertise to excel in all of these areas to surpass our customer's expectations.
WHO IS FIRSTCALL MECHANICAL?FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
- Competitive pay, paid weekly
- Medical, Dental & Vision Insurance
- Short & Long-Term Disability
- Life Insurance/Supplemental Life Insurance
- Benefits eligibility begins the 1st of the month after hire date 401k retirement savings with 4% match
- Up to 4 weeks of Paid Time Off
- 9 Paid Holidays Veterans Day for our Vets
- FirstCall Academy for training & development
- Learning and Education Assistance Program (LEAP) Generous Employee Referral Program - $2,500
- EAP – Employee Assistance Program
- Company vehicle or allowance based on the job
- Mobile phone or phone allowance based on the job
- Company uniforms & work boot allowance
- Affiliate Company transfers
Job Responsibilities
- Answer telephones and relay calls and messages. Speak with the customer, account managers, or technicians and creates service calls as needed
- Review services work orders for spelling, grammar and correctness, rewrites as necessary. Corrects additional billings that were missed on service work order
- Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs
- Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians)
- Identify that the technician is the best person for the job that the customer needs
- Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
- Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs
Qualifications
- 3-5 years of experience in dispatching
- Experience in HVAC or service industry strongly preferred
- Strong organizational and interpersonal skills, and able to work well within a team environment
- Capable of remaining patient and calm when dealing with frustrated technicians or clients
- Geographical knowledge of service area or map reading skills
- Microsoft Office Suite skills a MUST
- Maintains professional but friendly and outgoing demeanor
- Strong problem-solving skills
Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental RequirementsWill be required to work in a field environment, multiple customer sites on a daily basis.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Specialty Trade in Construction
SALARY
$48k-60k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/19/2024
WEBSITE
strmechanical.com
HEADQUARTERS
CHARLOTTE, NC
SIZE
25 - 50
FOUNDED
2007
CEO
KEITH MOORE
REVENUE
$10M - $50M
INDUSTRY
Specialty Trade in Construction
Related Companies
About STR Mechanical, LLC
STR Mechanical is a full service Commercial HVAC Contractor who serves the Charlotte Metro region. We specialize in system design, engineering services, equipment upgrades, building automation and energy based maintenance plans for commercial HVAC equipment. Our customized maintenance plans focus on lowering the operating and energy costs associated with a facilities mechanical systems.
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