The change management lead collaborates closely with program teams (e.g., design, user experience, development) to advise on change management across a Scaled Agile Framework (SAFe) software modernization effort. The change management lead develops the change management approach to software transition projects, identifies changes that will affect users based on development and design plans, integrates those findings into concrete plans, develops transition schedules and roadmaps, and assists in developing communications and training products. The change management lead advocates for and conducts user research and analysis, serves as an advocate for the user throughout the project lifecycle, and works to ease user burden when software changes occur.

Duties may include, but are not limited to

• Produce professional client deliverables that clearly and persuasively explain the change management approach and the reasoning behind it. These deliverables may include research plans and findings, personas, journey maps, workflows, wireframes, and presentations.
• Collaborate closely with stakeholders to identify and document the impact of system feature enhancements; translate system changes into plain language for end users.
• Conduct and interpret user research to generate insights. Develop and implement solutions based on the findings.
• Identify, document, and classify stakeholder relationships in stakeholder matrices and stakeholder maps.
• Articulate user needs to business stakeholders through empathy-driven storytelling.
• Work with a diverse group of stakeholders including client teams, users, governance, and external organizations.
• In collaboration with the transition lead, create documentation such as schedules, timelines, and visual roadmaps to show interdependencies among work streams and interrelated projects.
• Track progress against transition schedules.
• Perform project management duties to include creating and updating project schedule.
• Attend meetings to capture issues, risks, and status.
• Present information to client team, management, and executives.

Education:

• BS/BA required
• PMP certification preferred
• Agile certification preferred

Skills:

• Skilled in user research, including framing key questions, creating research plans to answer those questions, conducting research, and synthesizing findings into meaningful and actionable insights.
• Ability to present, facilitate, and persuade when leading client discussions.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Ability to establish and maintain the reputation of being a trusted advisor to executive leadership.
• Strong executive presence and consultative, analytical, organizational, and strategic planning skills.
• Possesses a strategic mindset, excellent judgment, and a proactive and dynamic style that facilitates decision making, particularly on challenging and complex issues.
• Ability to work both independently and with cross-functional teams, including project team and various client teams.
• Demonstrated technical writing and presentation skills.
• Ability to provide thought leadership and influence.
• Exceptional interpersonal and relationship-building skills.
• An enthusiastic team player with a strong drive to crate a positive work environment.
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• A well-organized and self-directed individual who is "politically savvy" and able to balance competing concerns of different stakeholder groups.
• An intelligent and articulate individual who can relate to people at all levels of an organization.

Experience:

• 10 years of change management experience, including supporting software transformation projects.
• Knowledge of modern IT development methodologies, including SAFe.
• Experience with the Google Suite of applications and Microsoft Word, Excel, PowerPoint, Project (or SmartSheets) and SharePoint required.
• Experience with JIRA is a plus.

Work Environment: The primary work location of this position is Washington D.C. Metro area, remote work is allowed but not guaranteed. If you live outside the commutable area, travel expenses are not reimbursed to the primary work location.