Job Title: Account Advisor

Duration: 6 Month contract; chance to extend/convert to full time.

Location: Baton Rouge, LA (Position will be remote however, onsite workdays will also be required on occasion)

Pay: $ 18/HR

Industry: Healthcare Industry

Required Qualifications:

• Two (2) years call center experience
• one (1) year FEP and/or Facets experience
• Completion of a medical office assistant or medical coding diploma/certificate and
• FEP and/or Facets preferred.
• Must have the ability to remain diplomatic when dealing with internal and external customers.
• Working knowledge of relevant PC software (Microsoft Office) is required.
• Must be able to verbally communicate and handle stressful situations on the telephone in a call center environment approximately 95% of the time.
• Ability to sit at a desk and answer calls for prolonged periods of time with pre-determined breaks.

Job Responsibilities:

• Resolves benefits and claims inquiries via telephone from our members or providers in the call center.
• Promotes and maintains a positive company image through direct contact with customers.
• Complies with all laws and regulations associated with duties and responsibilities.