S3/Strategic Staffing Solutions has a Helpdesk Specialist opportunity in Atlanta, GA! This is an on-site position in Atlanta, GA. Please read further if you're interested in joining a leading Financial Services organization!

Thank you and I look forward to working with you!

Erika Alminas

Location: Atlanta, GA - On site

Duration: 4 months possible extension

Pay Rate: $30-40/hr. W2, W2 only, sorry we cannot do C2C or transfer H1 this time

Qualifications & Description:

Job Description & Notes from Hiring Manager:

The Helpdesk Specialist will provide first and second level helpdesk support including direct response to user needs and/or routing needs to appropriate department support personnel. He/she will be the first responder to the helpdesk ticketing system as well as phone, email and text messages and IM. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be imaging and setting up equipment for new hires and wiping equipment upon employee offboarding.

Responsibilities:

Provide technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware.

Provide technical assistance related to issues in a VDI environment

Respond to queries either over the phone or by video conferencing, occasional in person.

Image, pack and ship laptops and peripherals

Responsible for maintaining Helpdesk ticketing queue

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Notes:

**** Scheduled weekend work – might be on call but will get a heads up! Weeks in advance!

Three Saturdays needed support during on the contract ----remote support***

100% On site work

--2 years experience nice to have

-Open enrollment support / benefits enrolled

--ACTIVE DIRECTORY IS A MUST HAVE!

-picking up box / packing up equipment

-Need to be able to lift boxes will not exceed 40lbs!!!! Image, package, box

-will be doing calls 50 calls a week at min!

-Tier 1 at least ****will be imaging equipment

-there will be training at least month and half

-all windows 10 only

-azure, assessment management trained

-customer service #1

-maintain ticketing quo

-standard IT

-must have a smart device – ipad / iphone *** smart device or some type

-Jira – ticketing service – nice to have but trainable

-in tune nice to have

-MUST have IT background

-Fast-paced environment