Recent Searches

You haven't searched anything yet.

4 Financial Management Program Help Desk Specialist Jobs in Washington, DC

SET JOB ALERT
Details...
Three Saints Bay, LLC
Washington, DC | Full Time
$98k-120k (estimate)
4 Days Ago
GATEWAYVENT
Washington, DC | Full Time
$92k-113k (estimate)
11 Months Ago
Financial Management Program Help Desk Specialist
Strativia Washington, DC
$67k-84k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
Save

Strativia is Hiring a Financial Management Program Help Desk Specialist Near Washington, DC

Job Purpose:We are seeking a highly organized and technically proficient individual to join our team as a Financial Management Program Help Desk Specialist. In this role, you will be responsible for managing the Help Desk operations, responding to inquiries, providing vital support to Grants management/oversight staff, and ensuring smooth operations of our financial monitoring program.Responsibilities:
  • Manage the FHIP Financial Management Help Desk operations effectively.
  • Ensure the Help Desk is operationalized within 30 calendar days of contract award.
  • Provide support to Grants management and oversight staff.
  • Receive and respond to technical assistance inquiries promptly.
  • Manage the Help Desk email and telephone line provided by HUD.
  • Provide automatic receipt confirmation for emails.
  • Render technical guidance using the various provided communication technologies (JIRA, Phone).
  • Ensure that technical guidance provided is accessible to persons with disabilities and complies with HUD's Section 508 EIT accessibility standards.
  • Coordinate with FHIP HQ, Legal, and other relevant staff to resolve requests submitted by Grants management/oversight staff.
  • Collaborate with HUD to create standardized responses for Grants management/oversight staff supporting grantees.
  • Maintain a comprehensive knowledgebase containing answers to inquiries received.
  • Utilize information from HUD staff inquiries to recommend improvements for the FHIP Financial Monitoring Program, leveraging existing materials provided by HUD.
Education and Experience:
  • Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or related field preferred.
  • Previous experience in a help desk or customer support role, preferably in a financial or government setting.
  • Strong understanding of financial management principles and practices.
  • Excellent communication skills, both written and verbal.
  • Experience with applications such as JIRA
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Proficiency in using various technologies for communication and documentation.
  • Familiarity with accessibility standards and regulations, particularly HUD's Section 508 EIT accessibility standards, is desirable.
  • Exceptional organizational skills and attention to detail.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$67k-84k (estimate)

POST DATE

04/18/2024

EXPIRATION DATE

07/15/2024

WEBSITE

strativia.com

HEADQUARTERS

UPPER MARLBORO, MD

SIZE

50 - 100

FOUNDED

2007

CEO

KENNETH KELLY

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

Show more

Strativia
Full Time
$61k-78k (estimate)
1 Week Ago
Strativia
Full Time
$37k-46k (estimate)
2 Weeks Ago
Strativia
Full Time
$191k-238k (estimate)
2 Weeks Ago