Job Description:
Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
TKO Program is seeking a Linux System Administrator to support the Cybersecurity Intelligence Team (CIT) TTO which provides normalization of cyber security data and automation of cyber threat intelligence. This position is part of an operations support team responsible for system administration support across CIT.
The successful candidate will be able to work independently, learn new tasks over time and have the experience with the following:
• Running security scans (STE/STN Support)
• Support onsite ISSO with STE/STN Support
• Linux system administration
• Some minor Windows system administration
• Monitoring system performance and troubleshooting issues with Elastic products such as Grafana and Kibana
• Jira for workflow management (ticketing)
• Confluence for documentation and artifact sharing
• Provisioning virtual machine resources
• Ability to navigate Command Line Interface (CLI)
• Ability to troubleshoot and problem solve SA related issues.
• TPAM for account management
• Planned and unplanned outage coordination (use or Outage Manager (OME)
• Basic understanding of Docker and Kubernetes containerization (not required but would be nice to have)
Qualifications:
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.