2 Desktop Engineer Jobs in Trenton, NJ
Stratus is Hiring a Desktop Engineer Near Trenton, NJ
- Respond directly to questions or issues or refer them to an appropriate employee or group in a timely manner. Utilize in-house and Internet resources when researching solutions for job-related issues. Keep current in technology and continuously expand knowledge through training and review of industry literature.
- Support Server and Network groups with regard to issues involving multiple workstations. Additionally, support all other IT disciplines as needed with regard to workstation issues.
- Address assigned work as defined in current call tracking tool. Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery. Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware. Resolve workstation problems with respect to their interaction locally and their participation on the NJM network. For hardware problems, initiate troubleshooting steps to resolve. If outside service is required, determine responsible vendor, and take appropriate action. Provide support and advice to end-users in relation to PC software and hardware.
- Continuous Improvement efforts through Documenting Events & Procedures - Procedures for recurring activities need to be documented completely using existing templates and screen shots to create standard forms which are easily understood by co-workers. Work Orders, RFC's, Incident and Problem tickets need to be completely documented so that Management and co-workers gain a complete picture of what transpired by reading the tickets. Descriptions of problems and resolutions to the problems are completely documented so the knowledge can be reused by co-workers. Status information is recorded promptly on Work Orders and Assigned tickets so that accurate, complete status is always available by reading the assigned Ticket. Status indicators, all dates and other fields (e.g. impact, priority) on tickets are accurately and completely valued.
- Oversee large-scale projects involving workstation hardware, application, and/or PC OS upgrades. Utilize and assist Workstation Specialists on an as-needed basis to complete projects and meet required deadlines.
- Perform new application and/or new application version integration and compatibility testing. Complete application scripting requirements where possible. Include remote installations during testing. Document installation instructions for use by IT Workstation Support and IT Service Desk. Perform new tool research and testing for the IT Workstation Support Group. Document new tool features and uses for IT Workstation Support.
- Hands-on experience with Microsoft Windows support
- Hands-on experience with developer applications, SQL, JAVA, etc.
- Knowledge of the Virtual Machine platform. Building and troubleshooting virtual machines.
- General knowledge and experience with Microsoft SCCM
- Experience with Ivanti, Adobe, iOS, and other 3 rd party migration and personalization tools
- Hands-on experience with Microsoft Office products.
- General knowledge of active directory and group policy
- Experience with Dell Optiplex desktop line
- Experience with IBM/Lenovo hardware line
- 5-10 years desktop support in an enterprise environment
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$58k-75k (estimate)
07/17/2024
01/11/2025
thestratusgroup.com
LAUREL, MD
50 - 100
Private
NKECHI SPRINGS
$5M - $10M
Skilled Nursing Services & Residential Care
Related Companies
The job skills required for Desktop Engineer include Troubleshooting, Desktop Support, Active Directory, Installation, Microsoft Office, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Engineer positions, which can be used as a reference in future career path planning. As a Desktop Engineer, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Engineer. You can explore the career advancement for a Desktop Engineer below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
