GENERAL MANAGER JOB DESCRIPTION

POSITION:

The General Manager is responsible for meeting studios revenue goals and new membership sales targeted by pre-planning with strategic community outreach, in-club lead generation, and securing member referrals.

The General Manager must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience. 

REQUIREMENTS:

• 2 years of fitness membership sales or retail/service sales experience
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams: memberships, package sales, retail, and fees
• Must be fluent in English, have excellent communication skills, and strong interpersonal skills in person, on the telephone, and via email
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• Organized, prioritized and proficient in data management
• Professional, punctual, and reliable
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the public
• Proficiency with computers and studio software.

DUTIES:

• Lead generation including grass roots marketing and networking, I.e., drive Membership sales through outside sales and business development efforts, etc. to promote our brand.
• Implement sales process to schedule prospects into Intro classes
• Membership sales for your studios
• Manage staff schedule
• Supervise Sales Associates
• Schedule and participate in lead generation and networking events
• Hire, manage, and train team members
• Display proficiency in ClubReady
• Independently make decisions related to high level customer service

• Collect out-standing membership dues
• Maintain cleanliness and organization of the studio’s
• Enforce StretchLab’s policies, procedures, and brand standards
• Ensure all forms, administrative supplies, and studio supplies are stocked
• Ensuring studio retail/products are stocked with accurate inventory counts
• Any other duties as assigned

COMPENSATION & BENEFITS:

• Opportunity to manage multiple studios
• This position offers a very competitive base salary; based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance