Service Advisor - Marine

About Strong’s Marine

Est. In 1945 - Strong’s Marine is the authorized and primary dealer for Cruisers and Regal Yachts in the Tri State area and has just been announced as Fairline Yachts new dealer for Rhode Island and the New York Tri-State region. We are also the New York Metropolitan’s premier dealer for Cobalt, Pursuit & Regal boats. Family owned and operated, our unsurpassed customer service and professionalism has earned us the title of #1 ranked dealer in the Northeast consecutively since 2004 by Boating Industry, and the first Marine Industry Certified Dealer in New York since 2006. With 8 on water locations on Long Island – Southampton (2), Mattituck (3), Cutchogue, Port Washington & Freeport, Strong's Marine continues to grow by attracting and nurturing talented Team members who are passionate about delighting our Clients thru “Super Service” and having Fun together.

Strong’s Marine continues to grow and is currently seeking to add a qualified Marine Service Advisor to one of our Mattituck locations. With a culture of recognition and reputation for excellence, Strong's Marine is the ideal organization in which to develop a long and successful career!

Whether you have experience in the Marine industry, are currently working in the Automotive industry and are looking for a change, or you have a passion for providing excellent customer service this could be the right place for you!

Position Summary

This role is responsible to satisfy client’s needs for Service. Our candidate will thrive in being both a dealership and a customer advocate by carefully choosing thoughts, actions, and tools that build a positive, lasting relationship.

Education & Experience:

To perform this job successfully you’ll have excellent interpersonal and communication skills, computer literacy, and the ability to manage multiple projects at one time.

• Marine or Automotive related experience encouraged
• Customer Service experience
• Fluent with Computer Systems
• Ability to communicate professionally and effectively
• Passion for Boating & Delighting Clients
• Team-oriented, Self-motivated and Process Driven
• Well Organized with a Neat Appearance
• High school education or equivalent

Essential Duties & Responsibilities

• Conduct business in a respectful, professional, and ethical manner always.
• Communicate professionally with Internal and External Customers as appropriate.
• Proactively seek ways to improve profitability and grow the Strong’s Yacht Center service and sales business.
• Nurture positive and productive working relationships with Customers and Team members.
• Follow workflow processes and make recommendations for improvement where appropriate.
• Using 5S methodology maintain safe, properly equipped, and well-organized work environment.
• Seek out and implement ongoing improvements listening carefully using Teamwork principles.
• Maintain confidentiality of information where appropriate.

Job Specific Duties

• Promptly respond to Customer requests for service performing walk-arounds whenever possible.
• Proactively develop, deliver and follow-up quotes for service based on Technical Evaluations.
• Maintain accurate pricing for service work performed.
• Maintain accurate promise dates based on Customer needs and supplier/shop capacity.
• Initiate and track work orders to completion while maintaining communication with Customer.
• Enable work order finalization within 48 hours of completion.
• Engage Sub-Contractors to determine quality, price, and delivery.
• Select solutions and products best suited to meet the needs of our customers.
• Develop significant expertise as a resource to our salespeople.
• Reports to the Service Manager; collaborates with our Technicians.

Benefits

In return for your excellent skills and abilities we provide a comprehensive benefits package including:

• Competitive Salary and Bonus Program
• Medical, dental and vision plans
• A generous 401k employer match
• Profit Sharing
• Paid vacations, holidays, and sick time
• Training & Ongoing Development
• Dynamic Team Environment
• Use of Rental Boats
• Discounts to our Restaurant

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location