Work Flexibility: Field-based Who we want - Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality. Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed. What you will do - As the Field Service Engineer, you will independently schedule and perform on-site installation, maintenance and repair of highly complex robotics medical equipment and software systems. You will also be responsible for maintaining customer satisfaction, providing both verbal and on-site customer support, as well as verifying and approving the operational quality of Stryker systems and equipment. Demonstrate proficiency in the repair, maintenance, operation and clinical use of Stryker robotic systems and instruments. Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory. Serve as company liaison with customer on administrative and technical matters. Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics. Ensure total customer satisfaction therefore facilitating renewals of existing SAs. Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues. Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment. Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments. Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required. Travel and assist in other Field Service team members territories. Instruct/train customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, cadaver labs or seminars as required. What you need - High School Diploma or equivalent required; Bachelor’s degree -preferred 5 years of experience required; Experience in a technical field service profession or in a relevant capacity- preferred. Valid Driver’s license with good driving record required Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed. Must have the ability to lift, push, pull and carry up to 50 lbs. Demonstrated knowledge of robotics or highly complex product required; knowledge of capital equipment- preferred Travel Percentage: 80% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.