55 Client Success Director Jobs in Atlanta, GA
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Client Success Director
$127k-162k (estimate)
Full Time
2 Days Ago
Student-Athlete NIL is Hiring a Remote Client Success Director
The SANIL Client Success Director is a member of the SANIL Executive Team and will report to the President. The Director will manage 6-10 staff who perform shared services to approximately 50 collectives. The staff members are remote and provide two basic functions: NIL Program Management and Marketing Planning & Activation.
**Candidates must reside in the greater Atlanta area but will work remotely.
**Candidates must reside in the greater Atlanta area but will work remotely.
Qualifications:
- 5-10 years of strong project management or agency experience in planning and managing marketing campaigns (required)
- Strong process and technology background (Salesforce experience preferred)
- Bachelor’s degree in business, sports marketing or related field (required)
- College Sports Background/Strong Interest
- Communication: Great verbal and written communication skills.
- Ability to plan, schedule, and facilitate meetings with college athletic department staff
- Location: Atlanta (work from home)
Role Overview:
Oversee NIL Program Management Function:
Oversee NIL Program Management Function:
- Manage remote Student-Athlete Success staff (3-5).
- Develop and refine processes for student-athlete NIL contracts, deliverable tracking, and payments.
- Work with IT to identify and manage changes to Salesforce, DocuSign and other supporting technology.
- Develop detailed “play book” on all processes related to the student-athletes.
- Track performance of staff through metrics and check-ins with athletic departments and GMs.
- Hire and train new staff on processes and technology.
Oversee Marketing Planning & Activation (aka, “Client Success”)
- Manage remote Client Success staff (3-5) to ensure that each collective has a plan and is being run effectively.
- Facilitate strategy meetings with GM and client (athletic departments) to develop comprehensive marketing plans for each collective (school).
- Identify best practices and examples of successful marketing campaigns and bring these ideas to the collectives.
- Develop “play books” on how to best plan and activate events (e.g., membership drive, golf event, restaurant percentage night, autograph signing, youth camp, coaches dinner, etc.).
- Develop detailed, task-level project plans for each collective.
- Hire and train new staff on processes and technology.
Success is measured by:
- Client Satisfaction of the SANIL General Manager and client college athletic department staff
- Commercial revenue generated from marketing campaigns, events, membership drives, etc.
About Student Athlete NIL
Student Athlete NIL (SANIL) is the leading marketing, media and technology agency of record supporting the needs of student-athletes, brands and the ever-evolving era of Name, Image, and Likeness. SANIL operates the collectives of more than 50 universities while marketing and monetizing the rights of thousands of student-athletes through fan experiences, brand partnerships and premium media content. Our national reach and skilled team of experienced professionals offer personalized attention to our student-athletes, fans and university partners while delivering a fully scalable deployment platform for brand campaigns. Each year, SANIL celebrates the achievements of student-athletes at the NIL Summit, a SANIL-produced awards and educational symposium held in Atlanta, GA. For more information, please visit www.studentathletenil.com.
Job Summary
JOB TYPE
Full Time
SALARY
$127k-162k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
07/31/2024
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The following is the career advancement route for Client Success Director positions, which can be used as a reference in future career path planning. As a Client Success Director, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Director. You can explore the career advancement for a Client Success Director below and select your interested title to get hiring information.
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