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Study Hotels is Hiring a PM Guest Service Supervisor Near Philadelphia, PA
The Study at University City is currently seeking a PMGuest Service Supervisor, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Supervisor is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities
Communicates with the Engineering Department regarding any maintenance requests from the guests
Checks PM discrepancy reports
Has full understanding of software system and assists with reservations
Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc
Assists Guest Service Agents by checking guests in and out of the hotel
Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Receives money from guests for payment of hotel charges and makes correct change
Handles checks and credit cards received from the guests for payment of hotel charges
Gives directions to hotel facilities, rooms and local area attractions
Provides for a safe work environment by following all safety and security procedures and rules
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area
Trains all new Guest Service Agents
Fundamentals
Ability to maintain a friendly, cheerful and courteous demeanor at all times
Education: High school diploma or general education degree (GED)
Experience: 1 year within a customer facing role
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel
Flexibility to work any shift including evenings, weekends and holidays
Excellent verbal and written interpersonal communication skills
Proficiency in English required. A second language is desirable
Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
Ability to positively communicate and interact with all hotel departments
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs
Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation
Study Hotels is a drug free workplace. Pre-employment drug test and background check required
About UsThe Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR fhcGLbmFig