GENERAL DESCRIPTION OF POSITION:

The required hours for this position are Monday – Friday –8:00am to 5:00pm

Will ensure the maintenance of clinic patient records. Abide by organization information management processes to meet internal and external information needs. Position supports clinical decision making by keeping patient record information readily accessible throughout the system. Maintains all records in a secure place. Performs all duties which involve active interaction with the patient in a manner which ensures the patient has a pleasant and satisfactory experience. All interaction with the patients is in adherence to the PCMH principles, policies and procedures with a focus on customer relations.

ESSENTIAL JOB FUNCTIONS (with or without accommodations)

Professional Competence:

Primary responsibility revolves around supportingclinical decision making by keeping patient record information readily accessible throughout the system in a secure manner.

Organizational Support:

Provides support with enhance access and continuity (PCMH standard 1 - i.e. assisting patient by answering phones timely and professionally, handling incoming request for records and being Courteous to patients) Tracking and coordination of care (PCMH standard V - i.e. , Follow up of requested information prior to appointment, complete referrals received in timely manner, expedite abnormal labs\radiology by using alerts) Measure and Improve Performance (PCMH standard VI - i.e. assist in chart audits as requested, run record completion reports to include reminders and or delinquent notice flag to physicians, retrieve medical records from storage area, follow policy on destruction and purging of patient records.

Quality Improvement:

Encourage development of processes and investigate solutions as they relate to medical records (i.e. Maintaining inventory of medical records based on location, sorting of incoming mail to appropriate department, routing of faxes and prescription refills, scanning documents into EMR, filing charts numerically as per policy, and distributing correspondence to appropriate requestor.

Privacy and Security

Maintain patient privacy and confidentiality at all times. Special participation and delivery resulting from security risk management as it relates to medical records. Support privacy and security projects responding to audits and security control assessments to improve patient privacy and confidentiality. Support the Implementation of new security controls supporting organizational information systems as they relate to Medical Records.

Professional Development: Knowledge of organizational policies and procedure and standard guidelines. Self-education and pursuant of yearly training or certifications to improve competency and increase development of skill set relevant to the job. Attend required meetings and participated in committees as requested. Maintain patient privacy and confidentiality at all times. Some examples for training classes or certifications relevant to this job description are HIPAA training related to Medical Records, technical classes to enhance workplace efficiency etc. Participate in educational research activities. Maintain professional courtesy at all times. Submit required documentation in a timely manner (licenses and certification renewals. continuing education documentation, etc.) Responsible for own safety as well as the safety of others. Attends work on a regular and predictable schedule in accordance with clinic leave policy and performs other duties assigned.

POSITION DIRECTLY SUPERVISED: None

Knowledge, skills, and abilities: (use of equipment, job related knowledge, language, etc.)

• Ability to fully comply with the enhanced infection control requirements of the clinic.
• Knowledge of PCMH Model.
• Knowledge of SCF policies and procedures.
• Knowledge in providing effective Customer Service on a daily basis.
• Knowledge of computer software (Microsoft Word, Excel, Citrix, etc.) programs.
• Knowledge in the use of electronic mail.
• Knowledge in the use of the electronic medical record.
• Knowledge of medical records filing systems.
• Knowledge of medical records terminology.
• Skilled in the use of a computer, fax, printer, copier.
• Ability to read, write and spell accurately.
• Ability to maintain an effective and professional working relationship with the public and co-workers.
• Able to bend, stretch, stoop, push, pull and lift.
• Able to lift 20 lbs.
• Ability to maintain a positive work environment.
• Ability to work in a fast-paced environment.
• Ability to perform multi-function tasks.
• Ability to maintain a flexible work schedule.
• Ability to maintain client and office confidentiality.
• Ability to communicate in both English and Spanish.
• Ability to provide transportation to work sites and other agencies.

EXPERIENCE DESIRED/CERTIFICATIONS REQUIRED: HS Diploma or GED.Graduate of an accredited Medical Office Specialist program, health information technologist or minimum of six months’ work experience in medical records, Front desk work experience in appointments or registration in a hospital or clinic setting preferred. This position requires an initial N95 mask fit testing and manual test fitting thereafter unless there is a significant change during the year that requires retesting prior to the annual fit testing.

SPECIAL INSTRUCTIONS: Due to the nature of SCF Services, it may be necessary for employees to work extended hours or other variations of the usual shift to ensure adequate care to patients and to maintain service to the community.