We are proud to be part of a family-owned and operated tradition dating back to 1948, when Richard Fischer opened Suburban Motors as a single-point Oldsmobile dealership in Birmingham, MI. In April 2021, Suburban sold its dealership operations and non-dealership business operations remained under the sole direction of the Fischer family and Suburban Automotive Services was born. Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services and The Paint Shop.
Suburban Accessories is the country’s largest OEM accessories distributor. We sell and deliver GM and Ford accessories to authorized dealers across the Midwest and Florida. We also distribute AC Delco, Motorcraft and Mopar parts to dealers and aftermarket independent garages. We are comprised of 5 individual ADIs (GM) and 5 individual FADs (Ford), all of which contribute to $500M in total annual sales. Our values are encapsulated by the acronym DRIVEN (Dedicated to service, relationship focused, versatile in our thinking, high standards for excellence and accountable (notable) for our actions).
Why Work for Us:

• Multiple benefits package options that include medical, dental, vision, and disability options.
• 401K program with company match.
• Company stability with over 70 years of proudly serving the community.
• Team member values driven Recognition Program.
• Milestone Recognition Program.
• Above market paid sick and vacation at 30 days, bereavement leave, and jury duty pay.
• Diverse and inclusive work force with variety of skills and knowledge.
• Career and growth opportunities with focus on team member development.

As an Operations Manager, you will be responsible for the coordination of, and the safe and accurate execution of, the day-to-day operational duties within the facility. Those duties will include developing the team, delighting the customer, and delivering optimum results. This position is the cultural leader of the facility and provides leadership in functional areas such as continuous improvement, team member care & growth, team member onboarding, KPI (Key Performance Indicator) reporting, corporate initiatives, and effective resource management.
Operations Manager Responsibilities include:

• Conduct daily huddles/safety meetings with the team.
• Manage the inventory and special-order parts.
• Manage the issue tracker.
• Train team members and work on continuous improvement initiatives.
• Ensure workflows are performed per SOPs (Standard Operating Procedure) and standards.
• Optimize labor resources.
• Run open order reports to see what items have been received.
• Quality control items that are pulled hourly for a customer.
• Assist Warehouse Associates/Drivers as needed.
• Approve payroll weekly.
• Conduct team member performance reviews.
• Manage the facility and equipment maintenance.
• Conduct physical inventories.
• Manage local vendor relationships.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

Leadership Responsibilities Include:

• Manage department revenue and costs within assigned budget; provide thoughtful recommendations and best practice solutions.
• Identify any gaps in processes and update procedures as required by system and/or process improvements.
• Execute the interview/hiring process of all direct reports and support the process of indirect reports.
• Complete goal setting, development plans, and annual reviews for reporting staff promptly.
• Coach and train team members to understand duties, responsibilities, and performance with established expectations.
• Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk.
• Promote a team member-driven culture including a focus on safety.
• Create and maintain open communication with team members, peers, management, and other departments.

Operations Manager Qualifications and Skills:

• Ability to read, write, and speak English.
• Ability to pass the drug test and background check.
• Consistent work history and attendance.
• Bachelor’s Degree or Trade School certification.
• Knowledge of WMS/TMS/ERP systems as well as Microsoft Office.
• Strong time-management skills.
• Ability to adapt and learn innovative technologies.
• Must have great decision-making skills.
• Ability to be flexible and adapt quickly.
• Effective communication and people skills.
• Strong time-management skills.
• Experience with powered industrial equipment such as forklifts, order pickers, power, and manual pallet jacks, etc.
• Understanding of cost control and budgeting.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.