Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role

The Senior Vice President, Operations Manager will provide executive leadership and strategic direction to the operations team, ensuring alignment with the company’s vision and goals. This role requires a senior leader with deep expertise in the construction management industry, a proven track record of successful preconstruction and project delivery, and strong financial acumen. The SVP, Operations Manager will work closely with senior leadership to drive business growth, operational excellence, and sector leadership.

Responsibilities

• Strategic Leadership:
• Collaborate with the Executive Vice President and other senior leaders to set the strategic direction and business objectives for Commercial projects.
• Oversee the development and execution of operational strategies to ensure alignment with corporate vision and goals.
• Serve as the regional market expert, providing sector expertise and driving market growth.

• Work Acquisition and Client Management:
  • Actively build Suffolk’s regional network of relationships with developers, partners, and community leaders​
  • Working at the direction of the Regional GM, utilize industry contacts and relationships to generate appropriate project leads and follow through to acquisition as ​
  • Identify and develop new business opportunities consistent with Regional and Corporate ​
  • Support GM in strategic subcontractor management​
  • Actively participate in industry events and associations​
  • Assign appropriate staff to preconstruction assignments (PX and/or VP of Operations) ​Review and approve preconstruction agreements​
  • Direct the strategy and content of the RFP response process including editing for project-specific content, and interview preparation and participation as ​
  • Participate in Contract negotiation as ​
  • Partner with GM to establish financial performance goals for the Region and implement strategies to achieve goals. Monitor weekly financial reports for compliance with Company standards and objectives

• Financial Management:
  • Establish financial performance goals for projects and implement strategies to achieve these goals.
  • Review and analyze weekly financial reports, providing guidance and direction to project teams.
  • Oversee monthly financial forecasts and ensure progress against financial plans.
  • Monitor project cash flow and ensure financial targets are met.
  • Oversee monthly requisitioning processes.

• Development of People:
• Recruit and hire key operational staff, ensuring the team has the skills and expertise to achieve business objectives.
• Evaluate team performance, providing direction, constructive feedback, and career development opportunities.
• Mentor future leaders and support training and curriculum development.
• Monitor and evaluate Project Executive and VP staff assignments. ​
• Mentor, train, and coach VPs and Project Executives. Evaluate performance and create growth opportunities consistent with their individual development plans ​
• Assist in sourcing and screening of PX and VP candidates ​
• Mentor, coach, and train them to perform and ensure effective matching of talent to project scope. ​​
• Play an active role in the recruitment of key operations roles​
• Visible and active leadership at company meetings, topping-off parties, groundbreakings, conferences, and sponsorships. 

• Preconstruction:
• Oversee preconstruction efforts on assigned projects, supporting the President and preconstruction services leader.
• Collaborate with preconstruction cost estimators to develop accurate project GMPs.
• Write or approve detailed scope of work descriptions for subcontractors.

• Construction Operations:
• Ensure all construction activities adhere to the company’s Standard Operating Procedures.
• Conduct weekly meetings with Project Executives and teams to review overall job performance.
• Develop project execution plans, including baseline schedules, utilizing scheduling and Lean planning resources.
• Review schedule updates and participate in monthly update meetings.
• Review monthly KPIs, evaluate trends, and drive continuous improvement.
• Set appropriate project milestones and assign staff qualified to handle the scope and complexity of the project. ​
• Partner with regional functional leaders to ensure operational excellence, acting as Regional Champion for Corporate initiatives.​
• Ensure all PXs and VPs understand, support and drive compliance with Suffolk’s standard operating procedure​
• Champion the Regional Safety effort, driving a Safety culture throughout the Region.​
• Ensure Crisis Management planning is in place and understood.​
• Develop feedback loops to allow for the sharing of information throughout the Region. 

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Business Administration, or a related field.
• Minimum of 15 years of experience in the construction management industry, with at least 10 years in a senior leadership role.
• Proven track record of successful project delivery and financial management in large-scale construction projects.
• Strong expertise in construction operations, preconstruction, and client management.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in project management software, financial analysis tools, and Microsoft Office Suite.
• Ability to travel as required to support business needs.
• Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.