QUALIFICATIONS

Education

• Graduate from an accredited Medical Assistant Program

Experience/Skills

• Two years experience in physician’s office or related experience, preferred, but not required
• Background in medical-surgical nursing and immunizations
• Knowledge of clinic function
• Ability to work in conjunction with other clinic personnel
• Knowledge of community health resources for alternate health services
• Knowledge of community health nursing principles and practices.
• Ability to communicate effectively both verbally and in written reports

Required Licenses/Certifications

• Medical Assistant Certification
• CPR

Working Conditions

• Clean, well-lighted working environment

ROUTINE RESPONSIBILITIES

Essential Functions

• Escorts patient to exam rooms and assesses patients per clinic protocols
• Obtains and thoroughly documents vital signs, chief complaint
• Updates medication lists, and verifies allergies
• Updates the patient’s medical and social history, as appropriate
• Prepares patient for examination and assists as necessary
• Ensures that ordered tests results are in the patient record and available for Practitioner review at time of patient examination
• Sends patient letter of intent to have prescribed orders completed if no record found in chart
• Assures adequate patient records are maintained and transferred as requested
• Obtains consent for procedures as directed
• Collects lab specimens and prepares specimen for transport according to policy
• Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
• Utilizes appropriate aseptic technique
• Cleans instruments and prepares them for sterilization according to policy
• Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
• Follows the five rights of medication administration in order to reduce the potential for error
• Documents in the patient record all medication administered and tests performed in a timely and accurate manner. Charges appropriately
• Formulates a teaching plan based on identified learning needs and involves patient and family in education
• Knowledgeable in growth and development principals and provides age appropriate care
• Schedules patient for further testing as directed by the Practitioner
• Keeps track of follow-up labs, wellness checks for future patient reminders
• Maintains knowledge of rules and regulations governing the clinic
• Phones-in prescription refills as directed by the Practitioner
• Responds to emergency situations appropriately and immediately
• Calls 911 as necessary
• Performs other duties as assigned

Clinic Responsibilities

• Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is reduced
• Assures that examination rooms are full at all times and that patients are seen in an orderly and fair manner
• Ensures that acutely ill or injured patients are triaged and seen first
• Explains delays and waiting times to patients and families
• Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff
• Maintains knowledge of lab collection policy and procedures
• Performs quality controls for tests and documents results as per policy
• Monitors and records oxygen tanks monthly
• Checks AED monthly. Records activity
• Performs API QC during the year on all tests resulted at site
• Checks for outdates on supplies and medications on an ongoing basis
• Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC medications
• Documents accordingly
• Monitors and records refrigerator temperatures daily
• Participates in professional development and assumes responsibility for keeping knowledge of skills current

Office Responsibilities

• Answers telephone calls in a professional manner and refers patient problems to Practitioner
• Interacts professionally with patients and families. Exhibits ability to prioritize and organize work
• Follows through on assigned tasks
• Participates in departmental performance improvement activities by collecting, analyzing, and reporting data
• Knowledgeable of and compliant with clinic policies and procedures
• Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
• Completes incident reports and forwards to Practitioner when appropriate
• Completes routine equipment checks and stock supplies'
• Orders supplies as needed
• Monitors, orders, and stocks exam rooms with supplies as needed.