5 AML First Line Manager Jobs in Atlanta, GA
SORT BY
S
N
S
S
S
AML First Line Manager
$63k-97k (estimate)
Full Time | IT Outsourcing & Consulting
3 Weeks Ago
Sumeru Solutions is Hiring an AML First Line Manager Near Atlanta, GA
Role PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do
Transition TeamHandover process RMACRisk complianceHREmployee engagement and retention etc.
Talent AcquisitionHiring
ITSystems and platforms
Talent Transformation Team, Competency GroupPlan and support delivery of Technical Trainings, knowledge sharing ExternalClients/ CustomersClient connect to give updates and get feedback on the process. Fix any deviations DisplayLists The Competencies Required To Perform This Role Effectively
- Ensure process is executed as per the client contract
- Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes
- Prepare notes from the huddle meetings and share it with the team
- Prepare and share the performance data of the team with the client at the end of the shift
- Interact with the client and prepare note to share updates and changes with the team
- Review the performance on the key process metrices and conduct RCA to improve quality parameters
- Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
- Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
- Be part of the discussion between manager and WFM team on forecast and number of agents required
- Organize fun hours on Friday for the team to promote team engagement
- Identify opportunities for automation within the account and share it with the manager
- Provide details and data to the automation team to support the automation initiative
- Drive performance of the team on the identified metrices of the process
- Review last 6-8 weeks performance data (RAG) and identify low performers
- Provide feedback and coach the outliers/ low performers to improve their performance metrices
- Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers
- Handhold the employees on performance on process and monitor for improvements
- Identify training needs for new joiners especially and track their daily progress
- Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client's end
- Stakeholder Interaction & Management
- Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
- Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
- Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account
- Work with quality team to ensure the quality improvements as per the delivery standards of the contract
- Provide timely assistance in case of an escalation and support resolution of escalations/ issues
- Effective Team Management
- Resourcing
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
Transition TeamHandover process RMACRisk complianceHREmployee engagement and retention etc.
Talent AcquisitionHiring
ITSystems and platforms
Talent Transformation Team, Competency GroupPlan and support delivery of Technical Trainings, knowledge sharing ExternalClients/ CustomersClient connect to give updates and get feedback on the process. Fix any deviations DisplayLists The Competencies Required To Perform This Role Effectively
- Functional Competencies/ Skill
- Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent
- Technical Knowledge - FLM Certification by Wipro, Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup- Competent
- Project Management - Knowledge of project management and hands on experience in Agile methodology - Competent
- Behavioral Competencies
- Project Management Skills
- Analytical Skills
- Execution Excellence
- Managing Complexity
- Handling Pressure
- Client centricity
- Passion for results
- Nurturing people
- Stakeholder Management
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$63k-97k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
07/25/2024
WEBSITE
sumeru.com
HEADQUARTERS
KAGGALIPURA, KARNATAKA
SIZE
200 - 500
FOUNDED
2000
CEO
HARISH BALASUBRAMANIAM RAMACHANDRAN
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
