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Dispatcher II- Protective Services
Full-time / 40 hours / 2nd shift
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99.
Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary :
Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public.
Maintains records of Protective Services / Police related data; such as, LEADS / OHLEG, Lost & Found, Key logs, Etc. Issues keys, parking stickers, and parking permits.
Processes, enters and retrieves employee data records in the Protective Services / Police computer system. The Dispatcher upholds the mission, vision, values, and customer service standards of Summa Health.
Minimum Qualifications :
1.Formal Education Required :
a.High School Diploma or equivalent.
2.Experience & Training Required :
a.One (1) year related customer service experience which has provided skill in communicating / decision making under pressure, Police / Fire / EMS setting preferred.
b.Possess one or more 9-1-1 Dispatcher Certifications, including, but not limited to National Emergency Communication Institute (NECI), Association of Public-Safety Communications Officials (APCO), Powerphone Law Enforcement Dispatch Certification, or Cuyahoga Community College Emergency Dispatcher Certificate.
3.Other skills, competencies, and qualifications :
a.Typing proficiency of thirty (30) words per minute.
b.Ability to obtain and maintain LEADS / OHLEG operator certification.
d.Ability to communicate effectively with angry, emotional and excited persons via telephone or at the Dispatch window.
e.Ability to remain calm under high pressure, critical and extremely busy circumstances.
f.Ability to effectively communicate both written and verbally.
g.Ability to maintain confidentiality or records and information.
h.Ability to effectively multitask by listening, talking, and typing at the same time.
4.Level of Physical Demands :
a.Sedentary : Exerts up to ten pounds of force occasionally, and / or a negligible amount of force frequently.
b.Extensive sitting and / or standing for extended periods of time.
c.May sit, stand, stoop, and bend intermittently during the day.
d.Hear in the normal audio range with or without correction.
e.Hear and detect radio traffic, ringing telephone, and alarm tones while speaking on communications equipment.
f.Frequent exposure to continual background noise, static, and additional ancillary noise from communications / office equipment.
$19.35 / hr - $23.22 / hr
The salary range on this job posting / advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay.
We believe in the importance of pay equity and consider internal equity of our current team members when determining offers.
Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Last updated : 2024-06-19
Full Time
Hospital
$39k-51k (estimate)
05/09/2024
09/19/2024
The job skills required for Service dispatcher include Customer Service, Listening, Communicates Effectively, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Service dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service dispatcher positions, which can be used as a reference in future career path planning. As a Service dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service dispatcher. You can explore the career advancement for a Service dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
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Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
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Analyze how jobs are being assigned, scheduled and re-scheduled.
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Typically requires a high school diploma or equivalent.
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Dispatchers need the technological skills to use computers, software, radios and recording equipment.
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Step 3: View the best colleges and universities for Service Dispatcher.