2 I.T. Service Desk Analyst Jobs in Huntsville, AL
Summit 7 is Hiring an I.T. Service Desk Analyst Near Huntsville, AL
- Dependent upon qualifications
- Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:
- Excellent health/dental benefits from BCBS
- See into the future with our luxurious VSP vision benefits
- Prepare for the long-haul courtesy of our 401k with company matching
- Unlimited mobile phone plan
- 10 days' vacation, 7 days sick time
- Bonuses and salary increase potential via our certifications plan
Essential Functions
- IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Monitoring and support of Azure Backups
- Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
- Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
- Consistently documenting changes and updates to client environments
- Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
- Resolute dedication to unparalleled customer service.
- Fast turnaround of client requests.
- Ability to work in a team and communicate effectively.
- Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests appropriately
- Responsible for entering all time and expenses as they occur
- Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
- Enhancing customer relations
- Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
- Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
- Other duties as assigned
- Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
- CompTIA Security Certification
- Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
- Office 365 Administration
- Windows 10/11 Administration
- Incredible customer service skills
- Ability to work independently and a strong desire for personal and professional development
- Ability to identify and evaluate trends in industry best practices and policies
- All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.
- Network Certification
- ConnectWise and Kaseya Knowledge
- Windows Server 2008R2, 2012R2, 2016 Administration
- Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
- Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
- Microsoft MCSE
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
06/07/2024
07/04/2024
summit7.us
HUNTSVILLE, AL
50 - 100
2008
Private
MICHAEL SCOTT EDWARDS
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Summit 7
Summit 7 is an Alabama-based information technology firm that offers cloud-managed security and compliance solutions for businesses.
The job skills required for I.T. Service Desk Analyst include Customer Service, IT Support, Technical Support, Service Desk, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an I.T. Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by I.T. Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for I.T. Service Desk Analyst positions, which can be used as a reference in future career path planning. As an I.T. Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary I.T. Service Desk Analyst. You can explore the career advancement for an I.T. Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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