46 Customer Service Manager Jobs in Lebanon, OH
Summit Gun Auctions LLC is Hiring a Customer Service Manager Near Lebanon, OH
JOB DESCRIPTION FOR:
CUSTOMER SERVICE MANAGER
Job Details
· Salary: $15-$18/per hour
· Job Type: Part-Time
Workdays/Hours
- Monday-Thursday initially.
- 8:30am – 5pm
Benefits
· 64 Hours of paid vacation, starting immediately.
· 15-17 Annual paid company holidays
· Health insurance options
· Discount on company inventory
Company Overview: We are a leading firearm auction house dedicated to providing exceptional service and expertise in the auctioning of firearms and related collectibles. Our commitment to quality, compliance, and customer satisfaction sets us apart in the industry.
Position Overview: We are seeking a dedicated Customer Service Manager to join our team. The ideal candidate will be responsible for managing all aspects of customer service operations, ensuring seamless communication and support for our clients throughout their auction experience.
Key Responsibilities:
- Customer Communication: Answering all incoming calls and emails promptly and professionally, addressing inquiries, resolving issues, and providing information about our auction processes.
- FFL Certificate Management: Proactively tracking and obtaining Federal Firearms License (FFL) certificates from customers and consignors as required.
- Consignor Audits: Conducting audits of consignor information and documentation to ensure accuracy and compliance with auction house policies.
- Payment Collections: Assisting in the collection of payments from buyers and coordinating with the finance team to ensure timely processing.
- Company Paperwork: Managing and organizing company paperwork, including contracts, consignment agreements, and other legal documents.
- Compliance Auditing: Ensuring adherence to all federal, state, and local regulations regarding firearm sales and auctions.
- Customer Support: Providing comprehensive support to customers throughout the auction process, from consignment to final sale, addressing concerns and guiding them through necessary procedures.
- Team Collaboration: Working closely with auction coordinators, finance, and legal teams to facilitate smooth operations and resolve issues efficiently.
- Continuous Improvement: Identifying opportunities to enhance customer service processes, implementing improvements, and maintaining high standards of service excellence.
Qualifications
- Proven sales experience and a track record of meeting and exceeding goals
- General knowledge of firearms is a must or willingness to take some classes.
- Self-motivated and ability to work independently.
- Strong attention to detail and ability to multitask.
- Proven experience in customer service management, preferably within a firearms-related industry or regulated environment.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Detail-oriented with strong organizational and time-management abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency in Microsoft Office Suite and experience with customer relationships is a plus.
Additional Information:
- This position is based in Lebanon, Ohio with occasional travel required for industry events and customer visits.
- Competitive salary and benefits package offered, commensurate with experience.
- Joining a dynamic team passionate about firearms, auctions, and providing exceptional service to our clients.
Application Process: To apply for the Customer Service Manager position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to hearing from you!
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 32 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Summary
Full Time
$86k-111k (estimate)
06/25/2024
08/24/2024
The job skills required for Customer Service Manager include Customer Service, Customer Satisfaction, Customer Relationship, Customer Support, Communication Skills, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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