The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Job functions may change due to organizational need.

General Position Summary:

Responsible for providing organizational support, and communicating with all areas of the Diagnostic Imaging Department. Assists in the coordination of all radiology outpatients to ensure a timely, smooth, and pleasant experience.

Essential Functions / Major Responsibilities:

• Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.

• Greets patients with a smile

o States, “Welcome to Summit”

o Makes eye contact with every patient

o Uses the patient name in every conversation with the patient. (A)

o Answers phones in a pleasant, helpful manner

o Thanks patients. (T)

• Answers and distributes phone calls, mail, and other correspondence.

• Checks outpatient orders for correctness, date, patient name, date of birth, exam type, diagnosis, signature.

• Assists in completion of record requests from patients and outside facilities

• Files and pulls charts

• Files various paperwork and reports.

• Assists the technologists as directed

• Assists other Imaging Assistants as directed

• Reviews and prepares schedule for the day and/or following day

• Routinely checks e-mail for communications and/or policy changes

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.

• Promotes the Patient Safety Standards as a core value of the organization.

• Follows up on order corrections.

• Routinely does shift rotations in all Imaging Assistant areas

• Actively seeks out work

• Cross trains in other areas that are associated with Radiology like Registration and Scheduling.

• Pre-registration/Registration and Order Entry of patient into Electronic Health Record (EHR).

• Collects co-pays, co-insurance, deductible, and payment on any outstanding SHMA balance for every patient.

• Responsible for daily balancing of payments received.

• Help patients with the scheduling process where possible

• Verifies insurance eligibility and benefits and coordinates insurance authorizations.

• Conducts accurate data entry (95% accuracy expected)

• Verifies patient information and updates as needed

• Schedules appointments and testing

• Explains processes such as registration and scheduling. Ensure that all of the patient’s questions are answered.

• Introduce themselves (and coworkers when appropriate) to every patient.

• Informs patient if the clinic is running behind and how long the wait will be.

• Treats all patients and visitors with courtesy and respect

• Keeps the lobby tidy and free from debris.

• Answers and distributes all phone calls, mail, and other correspondence.

• Maintains, collects, and distributes medical records.

• Prepares and verifies chart completions and registers patients.

• Appointment reminder calls.

• Orders and maintains office supplies.

• Directs patients to appropriate clinics/areas.

• Ability to work under high pressure and volume

• Individual performance will be evaluated on a daily, monthly and annual basis

• Files various paperwork and reports.

• Gather and maintain statistical information for financial reporting.

• Coordinates services with other departments.

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Guidelines.

• Promotes the Patient Safety Standards as a core value of the organization.

• Supports the physicians as necessary.

• Meets CG-CAHPS performance goals.

• Checks lab orders for the day of or for the following day

• Fills in for the Lead Imaging Assistant when they are unavailable

• Provides valuable input and ideas when discussing process changes

Secondary Functions:

Chaperoning duties when needed by female assistants

Assists the File Room and Medical Records where possible

Transports patients to and from various departments and locations.

Participates in departmental and hospital wide informational meetings and in-services, including staff meetings, hospital wide forums, and seminars.

Reviews department and hospital wide policies and procedures annually.

All other duties as assigned.

Additional / Seasonal Responsibilities:

None.

Job Scope:

This job involves:

Regular and recurring work situations.

Flexibility of schedule based on need

A moderate level of complexity.

Typical operation of established and well-known procedures.

Performance of duties under limited direction.

Supervisory Responsibility:

None.

Interpersonal Contacts:

Contacts:

Are normally made with others both inside and outside the hospital.

Are made with own department, staff, and supervisor as well as other departments and locations.

Contain some discussion about confidential/sensitive matters.

Include face-to-face, telephone, and e-mail.

Include contact with staff, patients, and physicians.

Specific Job Skills & Mental Activities:

Operational knowledge of all office equipment in all areas of the Diagnostic Imaging Department

Knowledge of commonly used programs

Must be able to read, write, and speak English

Strong communication skills

Excellent customer service skills

Telephone etiquette

Ability to prioritize work

Skilled in multitasking

Proficient typing skills

Organizational skills

Education and/or Experience:

High school diploma or equivalent (required).

Basic typing and computer skills (required).

BLS/CPR certification (required within 30 days of hire, must be maintained throughout employment).

Medical terminology (preferred)

Three years related experience (required)

Comprehensive understanding of all Imaging Assistant areas and responsibilities

Considered a high performer as evidenced by no disciplinary actions in the last year, and average employee evaluation score of a 7 or higher

Physical Demands & Job Conditions:

Light

Exert up to 100lbs. of force occasionally, and/or up to 50lbs. of force more frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree. The worker is exposed to extensive close work and extensive computer work with occasional heavy lifting.

Physical motions include finger dexterity, standing, walking, stooping, talking, reaching, feeling, sitting, bending, kneeling, grasping, listening/hearing, handling, lifting up to 100 pounds, and repetitive motions of the hands, wrists, and feet.

This is considered a safety sensitive position.

OSHA Exposure Category:

OSHA Exposure Category 2

Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

Education

• High School or better

Licenses & Certifications

• BLS CPR AED Required