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POSITION PURPOSE:
Responsible for performing collection activities associated with various delinquent member accounts, including credit cards, lines of credit, other unsecured loan products, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate to promptly collect on delinquent accounts. Ensures members experience a solution oriented approach that supports the vision and strategies of the credit union. Provides assistance to Financial Solutions team including maintaining departmental records and files.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
tracing, obtaining credit reports, calling references, collection letters, and field calls.
legally compliant.
PERFORMANCE MEASUREMENTS
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent is required. Some college preferred. A.S/A.A .Degree is preferred.
REQUIRED EXPERIENCE: Minimum of one year of Collections/sales experience in a professional, financial environment. Strong negotiation and problem solving skills.
SKILLS/ABILITIES:
A love for people, and providing solutions!
Strong interpersonal and public relations skills.
Well organized and attentive to detail.
Able to operate related modern computer applications.
Willingness to assist and support others.
Able to operate computer, calculator, telephone, and other basic business machines.
Full Time
$65k-79k (estimate)
06/26/2024
08/24/2024
The following is the career advancement route for Financial Solutions Specialist I positions, which can be used as a reference in future career path planning. As a Financial Solutions Specialist I, it can be promoted into senior positions as a Financial Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Financial Solutions Specialist I. You can explore the career advancement for a Financial Solutions Specialist I below and select your interested title to get hiring information.