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POSITION SUMMARY
The Guest Services Director is responsible for all components related to delivering an extraordinary guest service experience during weekend services and certain special events at Sun Valley Community Church (SVCC). This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Next Steps Center, Volunteer Central and Hospitality. In all actions, reflects the SVCC team leadership distinctives.
ESSENTIAL FUNCTIONS
Establish and implement quality standards for all areas of Guest Services and volunteers with an emphasis on welcoming, informing, and serving each guest
Ensure consistency in all systems and procedures each weekend
Recruit, train, and retain volunteers
Implement a strategic follow up process for assimilating and connecting new guests into SVCC
Meet with team leaders and other volunteers on a regular basis to cast vision, provide training and build relationships
Develop and manage departmental budget
Maintain communication with other ministry team directors across SVCC to ensure a seamless experience for our guests (SV Kids, SV Students, etc.)
Stay current in job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
MINIMUM QUALIFICATIONS
Education and training that has equipped them for vocational ministry in a large ministry context
Three years of full-time experience working in a leadership role in a church or related setting leading leaders and teams through healthy ministry growth and progress
Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership
Innovative thinker demonstrating resourcefulness regarding both people and projects
Strategic in nature with ability to drive projects and plans through to completion
Self-motivated, self-directed requiring minimal supervision
Effective team building skills and ability to motivate others
Effective customer service, relational and communication skills, both written and verbal
Agrees and aligns with the vision, values, pathway, leadership distinctives and doctrinal statement of SVCC
PREFERRED QUALIFICATIONS
Four years of full-time related experience in a multi-site church setting of over 2000 members/attendees
Full Time
$89k-121k (estimate)
12/13/2023
07/09/2024
sunvalleycc.com
CASA GRANDE, AZ
50 - 100
1990
Private
RICHARD C HALLIBURTON
$10M - $50M
The job skills required for Guest Services Director include Leadership, Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Director positions, which can be used as a reference in future career path planning. As a Guest Services Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Director. You can explore the career advancement for a Guest Services Director below and select your interested title to get hiring information.