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About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do?
If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Implanted Customer Service Administrator you’ll be doing one of the most important jobs in our business looking after our customers.
Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
This position is unique, in that you will be responsible for supporting one of our national accounts and will be the dedicated hire controller based within the customers office alongside their hire team.
In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.
You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with the customer.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service or transport environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.
We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill-set and behaviours :
Last updated : 2024-06-23
Full Time
$77k-97k (estimate)
06/24/2024
09/20/2024
The job skills required for Customer service administrator include Customer Service, Initiative, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service administrator positions, which can be used as a reference in future career path planning. As a Customer service administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service administrator. You can explore the career advancement for a Customer service administrator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Administrator job description and responsibilities
Work with phones and computers.
04/06/2022: Boulder, CO
They greet and assist customers, coordinate appointments and services and process service-related paperwork.
04/07/2022: Pittsfield, MA
Escalating high-level complaints to the service manager for immediate resolution.
01/19/2022: Galveston, TX
Assisting the customers' inquiries and concerns, recommending service alternatives and processing refunds.
03/19/2022: Dallas, TX
Ability to familiarize themselves with their employer’s products/services and give out sound advice.
04/12/2022: Battle Creek, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Administrator jobs
Need basic computer skills and have some experience with computer software.
02/21/2022: Shreveport, LA
Consider a business degree or business-related national vocational qualification (NVQ).
03/08/2022: Milwaukee, WI
Completing a college course or apprenticeship approved by the Chartered Institute of Personnel and Development (CIPD).
04/17/2022: Long Beach, CA
Office manager/employee experience.
01/20/2022: Eugene, OR
Service-oriented with 3+ years of excellent experience.
02/08/2022: York, PA
Step 3: View the best colleges and universities for Customer Service Administrator.