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About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do?
If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Implanted Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers.
Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
This position is unique, in that you will be responsible for supporting one of our national accounts and will be the dedicated hire controller based within the customers office alongside their hire team.
In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.
Your days will be spent communicating with our key customers hire desk team and key personnel face to face, on the telephone, and via email.
You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with the customer.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service or transport environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.
We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill-set and behaviours :
Last updated : 2024-06-14
Full Time
$41k-51k (estimate)
05/12/2024
09/13/2024
The job skills required for Customer service advisor include Customer Service, Communication Skills, Initiative, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service advisor positions, which can be used as a reference in future career path planning. As a Customer service advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service advisor. You can explore the career advancement for a Customer service advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.
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Quotes from people on Customer Service Advisor job description and responsibilities
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Customer complaints are often assigned case numbers that are used to track the progress of each case.
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Provide customers with solid solutions that meet their needs.
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Promote service retention while reducing cancellations.
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